Senior Key Holder

Topdrawer; Brookline (MA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Generous employee discount

Medical, dental, and vision insurance

Flexible Spending Accounts (FSA)

401(k) retirement plan with company **

Job summary

Topdrawer is seeking a Senior Key Holder in Brookline, MA. You will open and close the store, own key areas such as merchandising and operations, and mentor team members.

This hands-on role leads by example, delivering storytelling and exceptional service to a community of creative customers. You are an aspiring retail leader with 2+ years of customer-facing experience, highly organized with strong communication, and eager to develop into future stores leadership while upholding Topdrawer’s

Qualifications

• Aspiring retail leader with 2+ years of customer-facing retail experience.
• Curious about business decisions and eager to learn retail operations.
• Organized and dependable with strong follow-through and attention to detail.
• Passionate about intentional living, sustainability, and creativity.

Responsibilities

• Deliver an intentional, educational, and personalized customer experience.
• Lead on the sales floor during opening/closing shifts and peak periods; mentor new team members.
• Take the lead on visual merchandising, floor sets, stock replenishment, and seasonal displays.
• Monitor KPIs, analyze sales data, and contribute to revenue, conversion, and service goals.

Skills

Customer-facing retail experience

Strong communication

Organized

Team leadership potential

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Key Holder

Full Time Coolidge, Brookline, MA, US

Salary Range: $19.50 To $21.00 Annually

About Topdrawer

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities , with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Senior Key Holder – Role Overview
As a Senior Key Holder at Topdrawer, you are a trusted extension of store leadership, playing a critical role in day-to-day operations and long-term brand success. In addition to opening and closing the store, you take ownership of key areas such as merchandising, operations, and team development. This is a hands-on, developmental role for someone on the path to Assistant Store Manager—eager to learn how to run a business from the ground up while inspiring others through service, storytelling, and operational excellence.

Whether refining the shop layout for a new product launch or leading the team during peak hours, you help maintain the store’s energy, organization, and elevated customer experience.

Key Responsibilities

Customer Experience & Community

Deliver an intentional, educational, and personalized customer experience

Share product knowledge and brand storytelling to build lasting relationships

Represent Topdrawer’s values of slowness, curiosity, and meaningful connection

Act as the lead on the sales floor during opening/closing shifts and peak periods

Support onboarding, mentoring, and training of new team members

Model a positive, inclusive team culture through clear communication and accountability

Store Operations & Merchandising

Take the lead on visual merchandising, floor sets, and stock replenishment

Partner with leadership to uphold visual standards and execute seasonal displays

Own key operational tasks such as inventory receiving, supply orders, and task delegation

Support store maintenance and cleanliness with attention to detail and care

Sales & Business Support

Partner with management to monitor KPIs and strategize improvements

Learn to analyze sales data, manage scheduling priorities, and assist with store planning

Actively contribute to daily, weekly, and monthly goals for revenue, conversion, and service

You Are

An aspiring retail leader with 2+ years of customer-facing retail experience

Curious about the why behind business decisions and excited to learn retail operations

Organized and dependable, with strong follow-through and attention to detail

Passionate about intentional living, sustainability, and creativity in all its forms

A strong communicator who thrives in a team-first environment

Motivated to grow into Assistant Store Manager and beyond

Why Join Topdrawer?

Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Join a team where your creativity, leadership, and ideas truly matter.

Benefits Part-Time:

Full-time (hourly)

Generous Employee Discount

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (FSA) for Health and Dependent Care

401(k) Retirement Plan (IRA) with Company Matching

Monthly Sales Commission Opportunities

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact [e-mail] .

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position