Senior Java Support Engineer – Cloud, DevSecOps

Sonatype; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Diversity and inclusion groups

Flexible working practices

Descripción de la vacante

Sonatype is seeking a Technical Support Engineer to troubleshoot and resolve incidents across our enterprise-grade software platform. You will reproduce defects, test deployment environments, and collaborate with Engineering and Product Management to prioritize improvements.

The role requires strong Java knowledge, REST APIs, Linux CLI, and cloud experience. Exceptional communication and problem-solving skills are essential for success in this customer-facing position.

Formación

• 4+ years experience supporting complex enterprise software solutions.
• Strong ability to read and understand Java code.
• Experience with Rest APIs.
• Experience with testing and/or development of production quality Java-based web applications.
• Solid experience with Linux command line tools.
• Experience with SQL databases (PostgreSQL preferred).
• Experience with networking concepts, sockets and proxies.
• Experience with scripting languages (Python, Bash, Typescript).
• Experience with a major cloud platform (AWS, Azure or GCP).
• Experience with one or more application servers (Jetty, Apache, NGINX).
• Experience with Docker, Kubernetes or similar container tech.
• Exceptional communication skills—written and verbal.
• Solid English proficiency.
• Strong problem-solving and client-facing abilities.

Responsabilidades

• Debug and troubleshoot incidents with Sonatype products and solutions.
• Reproduce defects and file actionable issues for product engineering.
• Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more).
• Represent Technical Support and customer interests in Engineering and Product Management discussions.
• Assist product management in developing and prioritizing enhancement lists.
• Summarize, communicate, and elevate customer experiences to management.
• Contribute to and maintain our Knowledge Base.
• Contribute to diagnostic tools and utilities, and create new ones.
• Respond to customer inquiries via support cases, email, chat, and phone.

Conocimientos

Java code understanding

REST APIs

Java web apps

Linux CLI

Networking basics

SQL databases

Scripting languages

Cloud platforms

Application servers

Docker/Kubernetes

Communication skills

English proficiency

Problem solving

Herramientas

Docker

Kubernetes

PostgreSQL

Descripción del empleo

Sonatype is seeking a Technical Support Engineer to troubleshoot and resolve incidents across our enterprise-grade software platform. You will reproduce defects, test deployment environments, and collaborate with Engineering and Product Management to prioritize improvements.

The role requires strong Java knowledge, REST APIs, Linux CLI, and cloud experience. Exceptional communication and problem-solving skills are essential for success in this customer-facing position.