Java Product Support Engineer: Debug Apps for Enterprise

Sonatype Inc; Oregon (WI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Diversity and inclusion working groups

Flexible working practices

Job summary

Sonatype Inc is seeking a Technical Support Specialist to debug and troubleshoot complex incidents, reproduce defects, and contribute to customer success. The ideal candidate has over 3 years of experience supporting enterprise software solutions and strong proficiency in Java.

We value diversity and offer benefits including parental leave, flexible working practices, and a commitment to inclusivity.

Qualifications

• 3+ years experience supporting complex enterprise software solutions.
• Ability to read and understand Java code is necessary.
• Solid English proficiency.

Responsibilities

• Debug and troubleshoot incidents with Sonatype products.
• Summarize and communicate customer experiences.
• Assist product management with enhancement lists.

Skills

Java code understanding

Experience with Rest APIs

Testing and development of Java applications

Linux command line tools

SQL databases

Networking knowledge

Scripting languages

Experience with cloud platforms

Application servers

Container technology

Exceptional communication skills

Problem-solving skills

Tools

Jenkins

GitHub

Docker

Kubernetes

Job description

Sonatype Inc is seeking a Technical Support Specialist to debug and troubleshoot complex incidents, reproduce defects, and contribute to customer success. The ideal candidate has over 3 years of experience supporting enterprise software solutions and strong proficiency in Java.

We value diversity and offer benefits including parental leave, flexible working practices, and a commitment to inclusivity.