Enterprise Support Engineer - Kubernetes & Cloud Expert

LexisNexis Risk Solutions FL Inc. Company; Alpharetta (GA); On-site; USD 61,000 - 130,000; Full time

Job summary

LexisNexis Risk Solutions is seeking an Enterprise Support Engineer to provide advanced technical support for production issues across Java web apps, containers, databases, and cloud components. You will own cases from intake to resolution, reproduce failures, and communicate findings to customers and internal teams.

You will troubleshoot Kubernetes/OpenShift resources, diagnose complex environments, and collaborate with Product Experts and cross-functional groups to improve reliability and SLAs

Qualifications

• Production experience with enterprise web apps (Java-based).
• Strong Linux/Windows command-line diagnostics.
• Understanding of HTTP/HTTPS, sessions, cookies, headers, and web concepts.
• Kubernetes/OpenShift and container experience.
• Cloud architectures (Azure/AWS/GCP) familiarity.
• SQL and relational databases expertise.
• REST APIs, messaging, and caching tech knowledge (Kafka/Redis).
• SSO/SAML/OAuth and identity provider integrations.
• Bash/PowerShell/Python scripting ability.

Responsibilities

• Own assigned customer support cases from intake through resolution with logging and SLA adherence.
• Analyze logs, configuration files, environment variables, secrets, data feeds, and deployment artifacts.
• Troubleshoot Kubernetes/OpenShift resources (pods, deployments, services, ingress, namespaces, storage, probes).
• Diagnose issues across Java apps, REST APIs, databases, messaging, storage, and identity integrations.
• Perform root-cause analysis to differentiate defects, environmental issues, and integration failures.
• Collaborate with internal teams and customers to drive issue resolution and service improvement.

Skills

Java

Linux/Unix

Kubernetes/OpenShift

SQL/Databases

REST APIs

SSO/OAuth

Scripting (Bash/PowerShell/Python)

Tools

Kubernetes

OpenShift

Helm

Job description

LexisNexis Risk Solutions is seeking an Enterprise Support Engineer to provide advanced technical support for production issues across Java web apps, containers, databases, and cloud components. You will own cases from intake to resolution, reproduce failures, and communicate findings to customers and internal teams.

You will troubleshoot Kubernetes/OpenShift resources, diagnose complex environments, and collaborate with Product Experts and cross-functional groups to improve reliability and SLAs