Java Product Support Engineer

Sonatype Inc; Oregon (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Diversity and inclusion working groups

Flexible working practices

Job summary

Sonatype Inc is seeking a Technical Support Specialist to debug and troubleshoot complex incidents, reproduce defects, and contribute to customer success. The ideal candidate has over 3 years of experience supporting enterprise software solutions and strong proficiency in Java.

We value diversity and offer benefits including parental leave, flexible working practices, and a commitment to inclusivity.

Qualifications

• 3+ years experience supporting complex enterprise software solutions.
• Ability to read and understand Java code is necessary.
• Solid English proficiency.

Responsibilities

• Debug and troubleshoot incidents with Sonatype products.
• Summarize and communicate customer experiences.
• Assist product management with enhancement lists.

Skills

Java code understanding

Experience with Rest APIs

Testing and development of Java applications

Linux command line tools

SQL databases

Networking knowledge

Scripting languages

Experience with cloud platforms

Application servers

Container technology

Exceptional communication skills

Problem-solving skills

Tools

Jenkins

GitHub

Docker

Kubernetes

Job description

What you'll do:

• Debug and troubleshoot incidents with Sonatype products and solutions
• Reproduce defects and file actionable issues for product engineering
• Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
• Represent Technical Support and customer interests in Engineering and Product Management discussions
• Assist product management in developing and prioritizing enhancement lists
• Summarize, communicate, and elevate customer experiences to management
• Contribute to and maintain our Knowledge Base
• Contribute to our diagnostic tools and utilities, and create new ones
• Respond to customer inquiries via support cases, email, chat, and phone

Who you are:

• 3+ years experience supporting complex enterprise software solutions
• Ability to read and understand Java code is necessary
• Experience using Rest APIs
• Experience with testing and/or development of production quality Java based web applications
• Solid experience with Linux command line tools
• Experience with SQL databases (PostgreSQL is a plus)
• Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
• Experience with scripting languages (Python, Bash, Typescript, etc.)
• Experience with a major cloud platform like AWS, Azure or GCP
• Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
• Experience with container technology like Docker, Kubernetes or similar.
• Exceptional communication skills --> Written and verbal
• Solid English proficiency
• Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges

Ideal to bring:

• SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
• Debugging certificate-based mutual TLS and SSL authentication
• Experience analyzing network traces using tools such as wireshark or tcpdump
• Component management build tools (Maven, npm, NuGet etc.)
• Experience with Sonatype, jFrog, Snyk and similar products
• Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
• OAuth and/or SAML integration experience

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal‑opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.