Project Manager for Enterprise IT Managed Services

ITnova; Jersey City (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions company in Jersey City is looking for a Project Manager for Enterprise IT Managed Services. The role involves leading the development and execution of RFP processes, establishing Service Level Agreements and performance metrics, and managing stakeholder interactions. The ideal candidate will have at least five years of project management experience, a strong understanding of ITIL frameworks, and familiarity with the ServiceNow platform. Competitive benefits and professional growth opportunities are offered.

Qualifications

• Minimum five years of project management experience.
• Experience writing RFPs for IT managed services.
• Strong understanding of ITIL frameworks and IT service management.

Responsibilities

• Develop and document a comprehensive RFP for IT services.
• Define resource specifications for on-site personnel.
• Establish Service Level Agreements and performance metrics.
• Create a scalable personnel-addition framework.
• Manage stakeholder interactions and vendor evaluations.

Skills

Project management

RFP writing

ITIL frameworks

ServiceNow

Vendor management

Education

PMP or equivalent certification

Tools

ServiceNow

Job description

Project Manager for Enterprise IT Managed Services

Project Manager III is responsible for leading the development and execution of a comprehensive Request for Proposal (RFP) process to acquire aУР-qualified managed services provider for Enterprise IT Operations.

Responsibilities

• Develop and document a comprehensive RFP covering IT Service Tower Specifications, Service Desk operations, End‑User Computing, Server & Storage, Database Management, and integration with the ServiceNow platform.
• Define detailed resource specifications for on‑site personnel, including required skill sets, certifications, minimum experience levels, coverage hours, shift requirements, onboarding, and transition procedures.
• Establish Service Level Agreements, performance metrics, KPIs, reporting cadence, escalation procedures, penalty structures, and service‑credit mechanisms tied to SLA violations.
• Create a scalable personnel‑addition framework that includes a return‑process for additional resources, rate‑card structures for various skill levels, ramp‑up timeframes, and knowledge‑transfer requirements.
• Integrate ServiceNow requirements, covering current configuration documentation, API integration, data‑migration mapping, reporting Fung dashboarding, customization, and enhancement capabilities.
• Manage stakeholder interactions: conduct interviews, facilitate workshops, present RFP drafts, incorporate feedback from IT leadership, operations, and finance, and obtain executive sign‑off.
• Build the RFP timeline and milestone schedule; develop vendor evaluation criteria and scoring methodologies; draft vendor communication templates; coordinate pre‑proposal conferences; manage proposal submission; lead evaluation and vendor selection; negotiate contracts; and prepare recommendation documentation.
• Provide vendor evaluation support by developing an evaluation matrix; coordinate review sessions; facilitate vendor presentations and demonstrations; support technical due diligence; and negotiate contract terms.

Required Qualifications

• Minimum five years of project management experience.
• Demonstrated experience writing RFPs for IT managed services.
• Strong understanding of ITIL frameworks and IT service management.
• Experience with the ServiceNow platform and managed‑service integrations.
• PMP or equivalent project management certification.
• Compliance with relevant industry standards (HIPAA, PCI‑DSS where applicable).

Highly Desirable

• ServiceNow certification (CSA, CIS, or similar).
• ITIL certification.
• ISO 27001 or SOC 2 Type II certification.
• Experience with enterprise‑scale IT outsourcing transitions.
• Knowledge of vendor management and contract negotiation.
• Background in IT operations or infrastructure management.
• Experience with change management and stakeholder engagement.