Senior ITSM Enterprise Architect for Advisory Services

Atlassian; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Atlassian is hiring a Principal Enterprise Architect focused on ITSM and High-Velocity Service Management to join the Advisory Services Delivery team as an individual contributor. You will deliver guidance that aligns product capabilities with client outcomes, working across Atlassian products, practices, and solutions.

You will help customers maximize the value of their Atlassian investments, influence across the organization, and operate globally with occasional domestic and international

Qualifications

• 8-12 years of experience within SaaS companies.
• 8+ years of experience in customer-facing roles with stakeholders from technical to executive level.
• Demonstrated expertise in ITSM and IT operations including incident, change, and knowledge management.

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes for customers.
• Partner with customers to solve business challenges using Atlassian products and practices.
• Identify and promote opportunities for service and product expansion within a client organization.
• Cultivate deep industry and solution expertise and stay updated on best practices.
• Lead complex engagements using a System of Work approach across multiple Atlassian areas.
• Drive internal initiatives that influence Advisory Services and partner organizations.
• Delegate to Solution Consultants while owning client outcomes.
• Develop technical solution content and tailored enablement for the team.
• Engage across Atlassian to drive engagement, advocacy, and innovation for enterprise customers.
• Travel domestically up to 30% and internationally in some cases.

Skills

SaaS expertise

Client engagement

ITSM

System of Work

AI integrations

English fluency

IT operations

Job description

Atlassian is hiring a Principal Enterprise Architect focused on ITSM and High-Velocity Service Management to join the Advisory Services Delivery team as an individual contributor. You will deliver guidance that aligns product capabilities with client outcomes, working across Atlassian products, practices, and solutions.

You will help customers maximize the value of their Atlassian investments, influence across the organization, and operate globally with occasional domestic and international