Senior ITSM Change Manager – Enterprise Infrastructure

Fidelity Investments Careers; Merrimack (NH); Vor Ort; USD 110.000 - 140.000; Vollzeit

Zusammenfassung

Fidelity Investments Inc. seeks a Senior Systems Services and Support Analyst to drive IT Service Management (ITSM) change management across Enterprise Infrastructure and partner teams. You will oversee CAB activities, assess risks, and champion change quality while balancing operational efficiency.

You will leverage data, automation, and GenAI to improve reporting, trend analysis, and governance, supporting release management during major events and high-risk periods.

Qualifikationen

• ITSM and Change Mgmt experience in enterprise environments.
• Ability to evaluate change plans for risk, testing, rollback and deployment readiness.
• Experience with data-driven reporting and analytics for IT operations.
• Familiarity with AI/GenAI opportunities in ITSM and governance.

Aufgaben

• Provide ITSM Change Management oversight for Enterprise Infrastructure.
• Facilitate CAB meetings, assess business impact and technical risk.
• Review change plans and provide actionable feedback to stakeholders.
• Collaborate with cross-functional teams to understand dependencies and risks.
• Maintain ITSM dashboards and reporting on change outcomes and incidents.
• Support release management during major events and high-risk periods.

Kenntnisse

ITSM

Change Mgmt

CAB Meetings

Risk Assessment

Data Analytics

Automation

Ausbildung

ITIL 4 Foundation Certification

Tools

ServiceNow

Power BI

Snowflake

Alteryx

Tableau

SQL

Python

Datadog

Grafana

Splunk

Jobbeschreibung

Fidelity Investments Inc. seeks a Senior Systems Services and Support Analyst to drive IT Service Management (ITSM) change management across Enterprise Infrastructure and partner teams. You will oversee CAB activities, assess risks, and champion change quality while balancing operational efficiency.

You will leverage data, automation, and GenAI to improve reporting, trend analysis, and governance, supporting release management during major events and high-risk periods.