IT Change Manager - ITIL, ServiceNow & CAB Lead

Unisys Corporation; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Unisys is seeking a Change Management professional to lead IT changes across the organization, ensuring complete assessment, approvals, scheduling and post-implementation review. You will coordinate CAB meetings, work with cross-functional teams, and track KPIs to minimize business disruption.

Strong communication and risk assessment skills are essential. The role emphasizes adherence to ITIL processes, documentation in ITSM, and supporting urgent changes during major incidents to restore

Qualifications

• ITIL/ITSM knowledge required
• Experience with change management processes in IT environments
• Ability to coordinate CAB and stakeholder communications
• Ability to assess risk and impact of changes and plan mitigations
• Strong reporting and KPI analysis capabilities
• Excellent written and verbal communication and cross-team coordination skills

Responsibilities

• Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
• Review Change Requests for completeness, risk, impact, implementation and rollback plans.
• Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
• Ensure changes are scheduled to minimize business disruption.
• Monitor change implementation and adherence to approved plans.
• Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.
• Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
• Maintain accurate change records and ITSM documentation.
• Perform Post Implementation Reviews for high-risk changes.
• Monitor Change Management KPIs such as change success rate, failure rate, emergencies.
• Identify opportunities to improve Change Management and increase automation.
• Ensure compliance with ITIL processes and audit requirements.
• Support major incidents requiring emergency changes to restore services quickly.

Skills

ITIL knowledge

ServiceNow Change Management

Incident/Problem/Change

Risk assessment

CAB coordination

Stakeholder management

KPI reporting

Communication

Tools

ServiceNow

Job description

Unisys is seeking a Change Management professional to lead IT changes across the organization, ensuring complete assessment, approvals, scheduling and post-implementation review. You will coordinate CAB meetings, work with cross-functional teams, and track KPIs to minimize business disruption.

Strong communication and risk assessment skills are essential. The role emphasizes adherence to ITIL processes, documentation in ITSM, and supporting urgent changes during major incidents to restore