Senior Change Lead: AI Transformation & Adoption

FIS INC (OLD FIS); Jacksonville (FL); On-site; USD 126,000 - 214,000; Full time

Benefits offered by this job

Internal career growth opportunities

Innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Community contribution resources

Job summary

FIS INC (OLD FIS) is seeking a Senior Lead Change Manager to guide AI-enabled enterprise work redesign and adoption at scale. You will shape change strategies, sponsor initiatives, engage leaders and employees, and enable learning as AI reshapes workflows.

You will collaborate with Workforce Architects, Product, Technology and Business Partners from discovery through launch, identifying risks and designing proportionate interventions to embed new work models.

Qualifications

• Experience executing large-scale enterprise change programs.
• Experience supporting technology programs, digital products or technology-enabled transformation.
• Understanding of how AI, automation and agents change work, roles, skills and decisions.
• Ability to use AI effectively with prompting, refinement and human review.
• Strong consulting, facilitation, stakeholder-management and executive-communication skills.
• Ability to operate in ambiguity and turn ideas into executable plans.
• Experience measuring adoption and behavioral change to improve outcomes.
• Ability to collaborate with workforce architecture, product, technology and business partners.

Responsibilities

• Lead large-scale enterprise change initiatives connected to AI-enabled work redesign.
• Assess implications for leaders, employees, stakeholders, behaviors and ways of working.
• Own change strategy, sponsorship, readiness, communications, leadership enablement and learning.
• Work with Workforce Architects, Product, Technology and Business Partners from discovery through launch.
• Identify readiness risks and design interventions to embed the new model.
• Establish adoption baselines and measure adoption and behavioral change.
• Feed adoption evidence back to improve work and workforce design.
• Use AI to synthesize input and develop change-impact assessments and leadership briefings.
• Validate accuracy, tone, audience needs and organizational context before sharing.
• Equip teams to prompt effectively and manage human-in-the-loop decisions.
• Develop reusable change patterns and playbooks for future work.
• Challenge incremental thinking and imagine new ways of working.

Job description

FIS INC (OLD FIS) is seeking a Senior Lead Change Manager to guide AI-enabled enterprise work redesign and adoption at scale. You will shape change strategies, sponsor initiatives, engage leaders and employees, and enable learning as AI reshapes workflows.

You will collaborate with Workforce Architects, Product, Technology and Business Partners from discovery through launch, identifying risks and designing proportionate interventions to embed new work models.