IT Change Manager: Service Desk & CAB Lead

Unisys; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Unisys is seeking a Change Management Lead to oversee IT changes across the organization, ensuring proper assessment, approval, scheduling, implementation and review with minimal business impact. You will coordinate CAB meetings, review CRs, and work with Service Desk, Infrastructure, Applications, Network and Security teams to keep changes aligned with ITIL standards.

Strong communication and risk assessment skills are essential.

Qualifications

• ITIL/ITSM knowledge and practices.
• CAB coordination and change governance.
• Incident, Problem and Change Management processes.
• Risk and impact assessment for changes.
• Stakeholder management and communication.
• Reporting and KPI analysis for change activities.

Responsibilities

• Manage and coordinate Standard, Normal, and Emergency Changes.
• Review CRs for completeness, risk, impact, and rollback plans.
• Coordinate CAB meetings and obtain approvals.
• Ensure changes are scheduled to minimize disruption.
• Monitor change implementation and adherence to plans.
• Collaborate with Service Desk, Infrastructure, Applications, Network and Security.
• Track failed or unauthorized changes and drive corrective actions.
• Maintain change records and documentation in ITSM.
• Perform PIRs for failed or high-risk changes.
• Monitor Change Management KPIs and identify process improvements.
• Ensure compliance with ITIL, policies and audits.

Skills

ITIL / ITSM knowledge

CAB coordination

Stakeholder management

Reporting & KPI analysis

Strong communication

Risk & impact assessment

Tools

ServiceNow Change Management

Job description

Unisys is seeking a Change Management Lead to oversee IT changes across the organization, ensuring proper assessment, approval, scheduling, implementation and review with minimal business impact. You will coordinate CAB meetings, review CRs, and work with Service Desk, Infrastructure, Applications, Network and Security teams to keep changes aligned with ITIL standards.

Strong communication and risk assessment skills are essential.