Senior IT User Services Lead — NYC (Hybrid 4 days)

Staffing Solutions USA, Inc.; New York (NY); On-site; USD 140,000 - 160,000; Full time

Job summary

Staffing Solutions USA is seeking an IT User Services Manager to join their NYC office as a senior IT leader responsible for operational processes and global staff management. The position requires 5–7 years of experience and in-office work four days a week in New York City.

The role emphasizes policy development, technical problem resolution, and ongoing infrastructure upgrades to maintain service levels and align with business goals.

Qualifications

• 5–7 years of IT user services or related experience.
• Senior-level IT infrastructure and staff oversight experience.
• Based in New York City or willing to work in NYC offices.

Responsibilities

• Policy and procedure creation: assisting the Director of Technology with creating and implementing new policies and procedures.
• Acknowledging and resolving technical problems.
• Providing support for remote computing users and telecommuters.
• Monitoring and evaluating the efficiency and effectiveness of infrastructure service delivery methods and procedures.
• Monitoring business-critical processes and systems.
• Installing, configuring, and supporting new and existing servers and network infrastructure.
• Planning and implementing upgrades needed to maintain service levels.
• Proposing changes to existing IT infrastructure in support of business goals and employee enablement.
• Ensuring the organization is prepared for changes in major software, hardware, and IT services.
• Providing technical direction to team members.
• Establishing strong partnerships with external vendors to support hardware and software.

Job description

Staffing Solutions USA is seeking an IT User Services Manager to join their NYC office as a senior IT leader responsible for operational processes and global staff management. The position requires 5–7 years of experience and in-office work four days a week in New York City.

The role emphasizes policy development, technical problem resolution, and ongoing infrastructure upgrades to maintain service levels and align with business goals.