Executive IT Helpdesk Lead & Endpoint Management | NYC

District Partners Llc; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

District Partners Llc in New York is seeking an IT Helpdesk Lead to join a national, high-profile organization. Hybrid role with 3–4 days onsite weekly, leading advanced support for executives and guiding a team of IT professionals.

You will own complex issue resolution, oversee endpoint management (MDM), and collaborate with IT leadership to improve support processes. The role rewards initiative, clear communication, and hands-on technical leadership.

Qualifications

• 5+ years of progressive IT support with senior helpdesk or escalation experience.
• Strong Windows and macOS troubleshooting skills with enterprise apps.
• Hands-on experience with MDM platforms and endpoint security.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Lead day-to-day technical support activities, serving as a senior escalation resource for complex hardware, software, network, and user-related issues.
• Deliver hands-on IT support to employees and senior leadership across Windows, macOS, iOS, and enterprise productivity environments.
• Support and administer MDM platforms such as Jamf and Workspace ONE for provisioning, security, access controls, and maintenance.
• Provide technical guidance and mentorship to strengthen helpdesk capabilities and service quality.
• Partner with IT leadership to improve support processes and implement technology solutions.
• Manage regional IT assets, inventory, deployments, and hardware/software evaluations.
• Support office technology including networking, printers, AV systems, and conferencing equipment.
• Maintain enterprise emergency communications technology and coordinate mobile connectivity for travelers.
• Document solutions, identify recurring issues, and propose productivity improvements.

Skills

Executive presence

Advanced troubleshooting

MDM management

Windows & macOS proficiency

Strong communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Jamf

Workspace ONE/AirWatch

Job description

District Partners Llc in New York is seeking an IT Helpdesk Lead to join a national, high-profile organization. Hybrid role with 3–4 days onsite weekly, leading advanced support for executives and guiding a team of IT professionals.

You will own complex issue resolution, oversee endpoint management (MDM), and collaborate with IT leadership to improve support processes. The role rewards initiative, clear communication, and hands-on technical leadership.