IT USER SERVICES MANAGER

Staffing Solutions USA, Inc.; New York (NY); On-site; USD 140,000 - 160,000; Full time

Job summary

Staffing Solutions USA is seeking an IT User Services Manager to join their NYC office as a senior IT leader responsible for operational processes and global staff management. The position requires 5–7 years of experience and in-office work four days a week in New York City.

The role emphasizes policy development, technical problem resolution, and ongoing infrastructure upgrades to maintain service levels and align with business goals.

Qualifications

• 5–7 years of IT user services or related experience.
• Senior-level IT infrastructure and staff oversight experience.
• Based in New York City or willing to work in NYC offices.

Responsibilities

• Policy and procedure creation: assisting the Director of Technology with creating and implementing new policies and procedures.
• Acknowledging and resolving technical problems.
• Providing support for remote computing users and telecommuters.
• Monitoring and evaluating the efficiency and effectiveness of infrastructure service delivery methods and procedures.
• Monitoring business-critical processes and systems.
• Installing, configuring, and supporting new and existing servers and network infrastructure.
• Planning and implementing upgrades needed to maintain service levels.
• Proposing changes to existing IT infrastructure in support of business goals and employee enablement.
• Ensuring the organization is prepared for changes in major software, hardware, and IT services.
• Providing technical direction to team members.
• Establishing strong partnerships with external vendors to support hardware and software.

Job description

SSUSA Job #1112: IT USER SERVICES MANAGER

Job Description

IT USER SERVICES MANAGER

One of our global clients is seeking an IT User Services Manager to work in their NYC offices. You must have at least 5-7 years of experience and be able to work in the office 4 days a week. An IT User Services Manager is a senior-level position that manages operational processes and oversees Global IT staff.Some of their responsibilities include:

• Policy and procedure creation:Assisting the Director of Technology with creating and implementing new policies and procedures
• Acknowledging and resolving technical problems:Acknowledging and resolving technical problems
• Providing support for remote computing users and telecommuters: Providing support for remote computing users and telecommuters

Monitoring and evaluating the efficiency and effectiveness of infrastructure service delivery methods and procedures

• Monitoring business-critical processes and systems
• Installing, configuring, and supporting new and existing servers and network infrastructure
• Planning and implementing upgrades needed to maintain service levels
• Proposing changes to existing IT infrastructure in support of business goals and employee enablement
• Ensuring the organization is prepared for changes in major software, hardware, and IT services
• Providing technical direction to team members
• Establishing strong partnerships with external vendors to support hardware and software

Job Location
New York City

Position Type
Permanent

Salary Range
$140K-$160K

Staffing Solutions USA P.O. Box 113344, Stamford, CT 06911 p: 212.972.5100 [e-mail]
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