Senior IT Technician & Solutions Lead

TeamLogic IT, Naples/Sarasota, FL; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

401K

Vision

Dental

Career Advancement Opportunities

Commissions

Bonuses

Lunch and Coffee

Job summary

TeamLogic IT in Naples/Sarasota, FL is seeking a Level 3 IT Technician to provide comprehensive support for both small and large IT projects. The ideal candidate will possess strong problem-solving abilities, excellent customer service skills, and experience with desktop and server operating systems. Responsibilities include resolving end-user issues, system setup for new hires, and administration tasks. This position promises a supportive environment and is part of a team that values collaboration among engineers across North America. Healthcare, 401K, and career advancement opportunities are among the offered benefits.

Qualifications

• 5 years of equivalent work experience in IT.
• A+ Certification required.
• Ability to perform hands-on fixes at the desktop level.

Responsibilities

• Provide support via telephone, web portal, and email.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests.
• Use remote tools and diagnostic utilities for support.
• Install antivirus software and ensure definitions are updated.
• Server administration and network firewall maintenance.

Skills

Problem solving

Customer service skills

Interpersonal skills

Multi-tasking

Organizational skills

Education

College diploma or university degree in Computer Science

Tools

Active Directory

Windows 7

Windows 10

Server 2008

Server 2012

Server 2016

Mac OS

Job description

TeamLogic IT in Naples/Sarasota, FL is seeking a Level 3 IT Technician to provide comprehensive support for both small and large IT projects. The ideal candidate will possess strong problem-solving abilities, excellent customer service skills, and experience with desktop and server operating systems. Responsibilities include resolving end-user issues, system setup for new hires, and administration tasks. This position promises a supportive environment and is part of a team that values collaboration among engineers across North America. Healthcare, 401K, and career advancement opportunities are among the offered benefits.