Level III Technician

TeamLogic IT, Henderson, NV; West Hollywood (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Supportive Work Environment

Job summary

A local IT service company is looking for an IT Technician in West Hollywood to ensure system operation and support end-users. The role involves responding to support requests, managing desktop and server environments, and providing exceptional customer service. Candidates should have a degree in Computer Science or equivalent experience, with skills in various operating systems and IT tools. This position offers a supportive work environment and competitive compensation between $65,000 and $80,000 per year.

Qualifications

• Ability to resolve support requests in a timely manner.
• Experience with server administration and configuration.
• Strong interpersonal skills for daily customer interaction.

Responsibilities

• Provide IT support through various channels.
• Set up and provision systems for new employees.
• Prioritize and resolve service requests based on SLAs.

Skills

Problem-solving

Customer service

Multi-tasking

Organizational skills

Education

College diploma or university degree in Computer Science

5 years equivalent work experience

Tools

Active Directory

Remote tools

Network firewall and switch

Windows OS

Mac OS

Job description

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑seeded need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support‑related tickets, and ensure the satisfaction of the end‑user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem‑solve at a high level, extraordinary customer service skills, strong multi‑tasking, and organizational skills.

The Level III Technician works jointly with the sales team to provide pre‑sales and post‑sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results‑oriented, self‑motivated, energetic, professional, reliable, and a team player.

Responsibilities & Qualifications

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end‑user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture.
• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012/2016/2019/2022, and Mac OS.

Compensation: $65,000.00 - $80,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

We’re Committed to a People First Culture

Our philosophy is to support small‑ and medium‑sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

Why Should You Join Us?

Flexible Scheduling

Competitive Compensation

People First Culture

The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients.