Racing Tech Support Specialist

Churchill Downs; Louisville (KY); Presencial; USD 40 000 - 48 000; Tempo integral

Resumo da oferta

Churchill Downs Incorporated is seeking an entry-level Operations Support role in Louisville, KY or Portland, OR. You'll monitor systems, troubleshoot equipment, and help maintain a positive customer experience by resolving issues reported via email and phone.

The role involves handling calls from customers and Field Operations, acting as a back-up race track operator, and working with scheduling and configuration tasks. A degree and basic IT exposure are desirable.

Qualificações

• Associate’s or Bachelor’s degree required.
• Experience configuring consoles, routers, port servers, switches and printers preferred.
• Some travel may be required.

Responsabilidades

• Handle incoming calls from customers and field operations to troubleshoot equipment.
• Back-up race track operator to ensure system integrity.
• Monitor error logs and system alerts; escalate issues per protocol.
• Enter data into scheduling system and validate entries.
• Perform system configuration requests and UAT for new software versions.

Conhecimentos

Microsoft Office

Troubleshooting

Communication

Problem solving

Customer service

Time management

Multi-tasking

Formação académica

Associate's or Bachelor's degree

Ferramentas

Networking hardware

Printers

Descrição da oferta de emprego

Churchill Downs Incorporated is seeking an entry-level Operations Support role in Louisville, KY or Portland, OR. You'll monitor systems, troubleshoot equipment, and help maintain a positive customer experience by resolving issues reported via email and phone.

The role involves handling calls from customers and Field Operations, acting as a back-up race track operator, and working with scheduling and configuration tasks. A degree and basic IT exposure are desirable.