Sr. System Admin Tier 3- (Richard, Texas)

Wiley Tech Recruiting Firm; Richardson (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

A technology recruiting firm is seeking a Senior System Administrator in Richardson, Texas. This role requires extensive experience with Microsoft Azure and 365, involving server support and advanced troubleshooting. Candidates should have at least 5 years of experience working in a Managed Service Provider environment. Applicants with relevant IT certifications are preferred. The position includes in-person reporting, and travel may be required up to 20%. Excellent customer service skills are essential.

Qualifications

• Minimum 5+ years of experience working for an MSP.
• 5-7+ years of strong Microsoft Azure experience.
• 5-7+ years of strong Microsoft 365 and Teams experience.

Responsibilities

• Support and administration of servers and Microsoft 365.
• Handle escalations and advanced support for service requests.
• Assist technical teams with implementation of projects.

Skills

Experience Working for an MSP

Strong Microsoft Azure experience

Strong Microsoft 365 experience

Strong Microsoft Teams experience

Strong Microsoft SharePoint experience

Strong Microsoft server experience

Tools

Cisco CCNA

Cisco CCNP

ISC2 SSCP

CISSP

Job description

About the job Sr. System Admin Tier 3- (Richard, Texas)

• LEVEL: Senior
• REPORTS TO: IT Director
• VACANCIES: 1
• TRAVEL REQUIRED: Up to 20% of the time
• VISA SUPPORT: No visa sponsorships supported

Location:

• REPORT TO A SPECIFIC LOCATION: Yes, they must report in person to a specific location
• COUNTRY: United States of America
• STATE: TX
• POSTAL CODE: 75080
• SIGNING BONUS: No
• RELOCATION PACKAGE: None

Must-Haves:

• Experience Working for an MSP (5+ years)
• Strong Microsoft Azure experience (5-7+ years)
• Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
• Strong Microsoft server and domain experience (5-7+ years)

Nice-To-Haves:

• IT Certifications-Cisco CCNA, CCNP or ISC2 SSCP, CISSP

Job Description:The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.

• Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions.
• Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians.
• Assisting project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.

Results of the Position & Key Accountabilities:

• Resolving service tickets quickly and permanently
• Customer Satisfaction: Keeping clients happy.
• Documentation: Developing & updating documentation of systems supported
• Leadership: Taking responsibility for mentoring and developing junior members.
• Possess and demonstrate a genuine desire to provide excellent customer service to clients.
• Demonstrate the ability to prioritize and focus on the task at hand.
• Demonstrate the ability to follow through on projects promptly.
• Establish the ability to take initiative independent of direct supervision.
• Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
• Self-motivated with the ability to work in a fast-moving environment.
• Experience working for a Managed Service Provider

Musts (Technical):

• Strong Microsoft 365, Teams, and SharePoint experience.
• Strong Microsoft server and domain experience.
• Networking experience.
• Diagnostic skills of technical issues.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.

Wants:

• Relevant and current professional IT Certifications, such as:
  • Microsoft Azure, 365, Security.
  • Cisco CCNA, CCNP.
  • ISC2 SSCP, CISSP.