Senior IT Technician - Advanced IT & Cloud Projects
NerdsToGo, Inc.
14 days+
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Benefits offered by this job
Job summary
A technology-based service company is seeking a Level 2/3 technician to deliver advanced technical support and lead complex projects for residential and small business customers. The role requires a minimum of 3 years of experience, advanced knowledge in troubleshooting, and effective communication skills. You will engage with customers, manage technical tasks, and work with cloud solutions. Join a supportive team that values learning and growth, offering competitive benefits and opportunities for advancement.
Qualifications
- Minimum of 3 years of experience providing technical support.
- Advanced knowledge of PC troubleshooting (A+ certification skill set).
- Familiarity with Windows OS, Windows Server, and experience with Mac.
Responsibilities
- Provide advanced solutions to customers in-store, over the phone, and on-site.
- Perform advanced PC hardware and software troubleshooting.
- Execute data recovery and advanced network installations.
Skills
Advanced PC troubleshooting and repair
Networking devices proficiency
Strong communication skills
Customer service skills
Comfortable making sales recommendations
Education
Associate's or Bachelor's degree in technology-related field
Tools
ConnectWise PSA
Microsoft 365
Remote Monitoring and Management Tools
Job description
A technology-based service company is seeking a Level 2/3 technician to deliver advanced technical support and lead complex projects for residential and small business customers. The role requires a minimum of 3 years of experience, advanced knowledge in troubleshooting, and effective communication skills. You will engage with customers, manage technical tasks, and work with cloud solutions. Join a supportive team that values learning and growth, offering competitive benefits and opportunities for advancement.
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