Senior IT Systems Support Technician (Remote/Hybrid)

The Stellar Group; Jacksonville (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote & hybrid

PTO 120h

Health insurance

401(k) match

Life & disability insurance

Job summary

The Stellar Group is seeking an Information Systems Senior Support Technician to provide advanced tech support across hardware, software, mobile devices, and networks. You will diagnose complex issues, manage escalations, and maintain secure, well-documented systems.

You will lead initiatives, mentor technicians, and help plan long-term technology improvements while maintaining strong customer relationships and effective communication across all levels.

Qualifications

• 5+ years in a technical support role, preferably in information services.
• Bachelors degree in IT or related field, or equivalent experience.
• CompTIA A+, Microsoft certs or equivalent preferred.
• Extensive experience with Microsoft 365, Windows, AD, and deployment tools.

Responsibilities

• Deliver advanced technical support across hardware, software, mobile devices, peripherals, M365, and networks.
• Diagnose complex issues, identify root causes, and manage critical escalations.
• Install, configure, maintain, and secure supported systems and devices.
• Maintain documentation, inventory records, and procedures.
• Lead complex initiatives, manage priorities and risks, and deliver on commitments.
• Identify trends, improve support processes, and share best practices.
• Build trusted relationships and communicate across all levels.
• Train users, mentor technicians, delegate work, and provide oversight.
• Evaluate emerging tech and recommend improvements.
• Support strategic planning and long-term initiatives.
• Resolve conflicts constructively and stay effective under pressure.
• Demonstrate accountability, integrity, and sound judgment.
• Perform other duties as assigned.

Skills

Troubleshooting

Windows OS

Microsoft 365

Active Directory

GPOs

Intune

PowerShell

Hybrid identity

Network protocols

Remote support

Ticketing systems

Automation tools

Documentation

Mentoring

Education

Bachelor's degree in IT

CompTIA A+ certification

Microsoft certification

Tools

Intune

Admin portals

Automation platforms

Job description

The Stellar Group is seeking an Information Systems Senior Support Technician to provide advanced tech support across hardware, software, mobile devices, and networks. You will diagnose complex issues, manage escalations, and maintain secure, well-documented systems.

You will lead initiatives, mentor technicians, and help plan long-term technology improvements while maintaining strong customer relationships and effective communication across all levels.