Senior Systems Engineer (Microsoft 365 / Intune)

The Scarlett Group; Jacksonville (FL); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

401(k) with company match

PTO

Yearly bonus opportunity

Job summary

Scarlett Group in Jacksonville, FL is seeking a Senior Systems Engineer with deep Microsoft 365 and Intune expertise to lead our support team. This on-site role requires local candidates and offers $30.00-$33.00/hour plus bonus and benefits.

You'll escalate complex Microsoft 365/Intune issues, mentor staff, and drive improvements across security, endpoint management, and collaboration tools while partnering with clients and internal teams.

Qualifications

• Bachelor's degree in IT, CS, Cybersecurity, or related field preferred.
• Candidates with strong experience and industry certifications considered.
• 5+ years in IT support, systems administration, engineering, or MSP environments.
• Strong expertise with Microsoft Intune and endpoint management.

Responsibilities

• Serve as highest level of technical escalation for Microsoft 365/Intune issues.
• Evaluate client environments and recommend security and productivity improvements.
• Mentor Help Desk and Systems Administration staff with coaching and documentation.

Skills

Microsoft Intune

Endpoint management

Entra ID

Azure

PowerShell

Exchange Online

Teams

SharePoint

Defender

AZ-104 / certifications

Education

Bachelor's degree in IT/CS/Cybersecurity or related field

Job description

Jacksonville, FL (Local Candidates Only)
$30.00 - $33.00/hour + Bonus + Benefits

At Scarlett Group, we're more than a technology company. We're a team of problem-solvers, innovators, and relationship builders committed to delivering exceptional experiences for our clients and our people.

As a JBJ Best Places to Work and one of the region's fastest-growing technology companies, we invest in our employees through professional development, career advancement opportunities, challenging work, and a culture built on collaboration, accountability, and having fun while doing meaningful work.

We're looking for a Senior Systems Engineer with deep Microsoft 365 and Intune expertise to serve as a technical leader within our Support organization.

If you're someone who enjoys solving complex technical challenges, mentoring others, improving processes, and staying at the forefront of Microsoft technologies, we'd love to talk with you.

What You'll Do

• Serve as the highest level of technical escalation for complex support issues across Microsoft 365, Intune, Entra ID, Azure, endpoint management, networking, and server environments.
• Evaluate client environments and recommend solutions that improve security, efficiency, productivity, and user experience.
• Mentor and support Help Desk and Systems Administration team members through coaching, technical guidance, documentation, and knowledge sharing.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred. Candidates with a strong combination of relevant experience, technical expertise, and industry certifications will also be considered.
• 5+ years of experience in IT support, systems administration, engineering, or Managed Services (MSP) environments.
• Strong expertise with Microsoft Intune, endpoint management, and modern workplace technologies.
• Experience supporting Entra ID, Exchange Online, Teams, SharePoint, Defender, and Microsoft security solutions.
• Solid understanding of networking fundamentals, Active Directory, DNS, DHCP, VPNs, and Windows environments.
• Ability to manage multiple priorities and thrive in a fast-paced, client-focused environment.
• Experience with Azure, PowerShell, Security+, AZ-104, Endpoint Administrator, or other Microsoft certifications is highly valued.

Why Scarlett

• Work for a JBJ Best Places to Work award winner.
• Join one of the fastest-growing technology companies in the region.
• Work with cutting-edge Microsoft cloud, security, and endpoint management technologies.
• Gain exposure to a wide variety of clients, environments, and technical challenges.
• Receive support for certifications, professional development, and career growth.
• Collaborate with a talented and supportive team that values continuous learning and innovation.
• Grow your career in an organization that promotes from within whenever possible.

Compensation

Hourly Pay Range: $30.00 - $33.00 per hour

Actual compensation is based on experience, technical expertise, certifications, skills, and other job-related factors.

This position is classified as non-exempt and is eligible for overtime in accordance with applicable laws and company policies.

• 401(k) with company match
• Paid Time Off (PTO)
• Yearly bonus opportunity

Work Location

To support onboarding, training, team collaboration, and professional development, this position is expected to work onsite and must be local to the Jacksonville, Florida area.

Why This Role Matters

This position plays a critical role in ensuring Scarlett continues to deliver exceptional support and technical expertise to our clients. As a senior technical resource and subject matter expert in Microsoft 365 and Intune, you'll help solve complex challenges, strengthen client environments, mentor team members, and contribute to the continued growth of our technical organization.

Ready to grow your career with Scarlett Group? We'd love to hear from you.