Senior IT Systems & Projects Lead (Epic)

Joveo Inc; New Chapel Hill (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Joveo Inc in Texas is seeking an Information Services Lead to coordinate the content and efforts within the designated focus area. This senior role requires coordinating across IS teams and providing oversight for application support including Incident, Problem, Request and Change Management.

You will guide a team, ensure quality standards, document dependencies, and report status to stakeholders while mentoring analysts and pursuing process improvements.

Qualifications

• Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems
• Ability to present complex data in meaningful method, i.e., charts, graphs
• Problem Solving skills
• Multitasking skills
• Proficient in Microsoft applications including Word, Excel, and PowerPoint
• Excellent customer service skills
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
• Strong organizational skills in managing multiple priorities

Responsibilities

• Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization.
• Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders.
• Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards.
• Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders.
• Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.
• Develops business relationships with key client administrators based on trust.
• Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve.
• Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members.
• Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web.
• Able to independently understand, analyze, and communicate complex integrated design and configuration.
• Works collaboratively with application and compliance teams to design system processes.
• Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines.
• Leads the focus area workgroups, providing oversight for related processes.
• Strong communicator able to adapt message from baseline project team members to senior leadership.
• Ability to coach in a positive and constructive way to increase self-awareness in others.
• Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review.
• Manages large and/or sensitive projects/requests throughout the project lifecycle.
• Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency.
• Maintains expert knowledge of all technologies applicable to specific job responsibilities.
• Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements.
• Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise.
• Leads and coordinates across applications for high impact vendor changes.
• May be required to travel to perform duties.
• May be required to work additional hours as needed during critical problems.

Skills

Leadership

Project Management

Healthcare IT

Epic Systems

Communication

Team Mentoring

Requirements Analysis

Education

Bachelor's degree in Healthcare Information Systems

Associates or Bachelor's degree preferred

Tools

Epic Systems

Job description

Joveo Inc in Texas is seeking an Information Services Lead to coordinate the content and efforts within the designated focus area. This senior role requires coordinating across IS teams and providing oversight for application support including Incident, Problem, Request and Change Management.

You will guide a team, ensure quality standards, document dependencies, and report status to stakeholders while mentoring analysts and pursuing process improvements.