Senior IT Systems Engineer - Azure, 365 & Security

State of Utah; Salt Lake City (UT); On-site; USD 49,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

On-site work

Job summary

The State of Utah is seeking a Tech Support Specialist 3 to operate in an in‑office environment in Salt Lake City. You will diagnose and resolve complex IT issues, administer Windows servers, Azure, and Microsoft 365, and provide mentorship to junior staff.

Responsibilities include planning IT system improvements, leading technical projects, maintaining security and backups, and coordinating with vendors to ensure reliable operations. A bachelor’s degree and 5+ years in IT are required.

Qualifications

• A bachelor’s degree or higher in computer science, information technology, or a related field, or equivalent educational and/or professional experience
• At least five years of experience in Information Technology
• Experience with managing Windows Servers
• Experience with Microsoft Azure Cloud Services
• Experience administering Microsoft 365 environment
• Experience with iPhone, iPad, and Android devices
• Knowledge of backups and backup principles
• Knowledge of Windows Active Directory
• Troubleshooting, repairing, or upgrading computer hardware, including Windows and Mac laptops
• Experience with Adobe Acrobat DC (preferred)

Responsibilities

• Independently diagnose and resolve advanced technical issues involving hardware, software, operating systems, networks, servers, cloud services, telecommunications, storage systems, mobile devices, and security technologies.
• Plan, implement, configure, administer, and optimize IT systems and services to ensure reliability, performance, and security.
• Evaluate existing and emerging technologies, identify office needs, and recommend solutions related to hardware, software, network infrastructure, security, and overall technology lifecycle management.
• Serve as a senior technical resource and escalation point for office staff and tech support personnel.
• Administer and support core systems including: Network infrastructure; Windows servers and Active Directory; Microsoft 365 and Azure; Virtual desktop systems; VPN services; Storage and backup systems and archival workflow; Mobile device management; Network cameras and physical network hardware; Conference room technology and end‑user devices.
• Lead or participate in technical projects such as system implementations, upgrades, migrations, and technology deployments.
• Provide technical guidance, training, and mentoring to junior support staff. Coordinate work with vendors, contractors, and other technical resources.
• Monitor systems and infrastructure to identify performance, availability, capacity, configuration, and security issues and take corrective action.
• Analyze recurring technical incidents to identify root causes and implement permanent or preventative solutions.
• Work with limited supervision, evaluating complex technical issues, prioritizing multiple tasks, and implementing solutions that balance security, reliability, performance, operational needs, and cost.
• Handle sensitive and confidential information while maintaining strict security, access controls, and data protection practices.
• Participate in the development and implementation of technical standards, procedures, configurations, and best practices.
• Develop and maintain technical documentation, system diagrams, configuration records, procedures, inventories, and knowledge‑base resources.
• Participate in emergency response, disaster recovery, business continuity, and technology recovery activities.
• Maintain awareness of emerging technologies, cybersecurity threats, vulnerabilities, and industry practices and recommend improvements when appropriate.

Education

Bachelor's degree or higher in computer science, information technology, or a related field

At least five years of experience in Information Technology

Experience with iPhone, iPad, and Android devices

Knowledge of backups and backup principles

Knowledge of Windows Active Directory

Tools

Windows Server

Azure Cloud Services

Microsoft 365

Adobe Acrobat DC

Job description

The State of Utah is seeking a Tech Support Specialist 3 to operate in an in‑office environment in Salt Lake City. You will diagnose and resolve complex IT issues, administer Windows servers, Azure, and Microsoft 365, and provide mentorship to junior staff.

Responsibilities include planning IT system improvements, leading technical projects, maintaining security and backups, and coordinating with vendors to ensure reliable operations. A bachelor’s degree and 5+ years in IT are required.