Senior IT Systems Engineer — AI-Powered IT Automation

Hex; United States; Híbrido; USD 157.000 - 239.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Equity

Flexible PTO

Descripción de la vacante

Hex is seeking a highly technical Senior IT Systems Engineer to own and operate our internal IT environment. You will lead identity, endpoint, SaaS, and lifecycle management while driving automation and AI-driven improvements.

The role collaborates with Security, People, Finance, and Engineering, and requires hands-on leadership and clear communication. Based in San Francisco with a hybrid schedule (2 days in office), you will help scale IT as the company grows, ensuring reliability, security,

Formación

• 5+ years of IT engineering, corporate infrastructure, or systems engineering experience.
• Deep hands-on experience administering identity, endpoint, SaaS, and employee productivity systems.
• Experience managing macOS fleets using modern endpoint management tooling.
• Strong scripting and automation skills, with API-based integrations and durable workflows.
• Comfortable across identity, SaaS, laptops, networks, conference rooms, and office infra.
• Strong security fundamentals and collaboration with a Security organization.
• Proven ability to diagnose operational problems and drive durable solutions.
• High operational standards focused on reliability, simplicity, and reducing friction.
• Excited about AI and emerging tech to rethink IT workflows.
• Clear communication with technical and non-technical colleagues.
• Willing to roll up your sleeves across various IT tasks.

Responsabilidades

• Own and improve core IT infrastructure across identity, endpoints, SaaS, lifecycle management, and asset management.
• Build automation and AI agents to eliminate manual work and scale IT operations.
• Manage and improve our endpoint fleet: provisioning, configuration, compliance, patching, inventory.
• Establish operational standards: monitoring, documentation, change management, incident response.
• Identify and eliminate recurring employee friction rather than fixing individual tickets.
• Operate and improve technology across offices: networking, conference rooms, AV, and user-facing systems.
• Work with MSPs, consultants, and vendors while maintaining internal ownership.
• Partner with the CISO to mature the IT program and scale the team and processes.

Conocimientos

IT infrastructure

Identity management

Endpoint management

SaaS administration

Automation scripting

Security collaboration

Systems debugging

Operational reliability

AI in IT workflows

Technical communication

Herramientas

Endpoint management tooling

APIs for integration

Descripción del empleo

Hex is seeking a highly technical Senior IT Systems Engineer to own and operate our internal IT environment. You will lead identity, endpoint, SaaS, and lifecycle management while driving automation and AI-driven improvements.

The role collaborates with Security, People, Finance, and Engineering, and requires hands-on leadership and clear communication. Based in San Francisco with a hybrid schedule (2 days in office), you will help scale IT as the company grows, ensuring reliability, security,