Systems Analyst

MERIPLEX; Freehold (NJ); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

401K matching

PTO & holidays

Job summary

Meriplex seeks a Systems Analyst to support its Technical Assistance Center (TAC) in Freehold, NJ. You will handle Level 1 end-user issues within the TAC ticketing system, delivering exemplary service while following SOPs to resolve requests.

The role focuses on end-user desktop diagnostics, basic network and application support, AD user management, and ITIL-aligned incident response tasks.

Qualifications

• Basic knowledge of Microsoft 365 applications and command line.
• Experience delivering end-user support and incident triage.
• Ability to follow SOPs and document workflows clearly.
• Strong customer service orientation and communication skills.

Responsibilities

• Provide customer-specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support and first-level virtual server triage.
• Navigate Active Directory to manage users and groups.
• Support ITIL-based security, printing, and connectivity tasks.

Skills

Microsoft 365

Command line

Technical triage

Verbal & written communication

Ticketing system

Teamwork

RMM tools

TCP/IP

VPN connectivity

Education

A+ certification

Network+ certification

Server+ certification

Tools

Active Directory

Job description

The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support. This will be an onsite position supporting a Meriplex client in Freehold, NJ.

Key Responsibilities:

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.

Knowledge, Skills, and Abilities:

• Basic knowledge of Microsoft 365 applications.
• Basic knowledge of command line.
• Understanding of basic technical triage methodologies.
• Ability to communicate both verbal and written technical information to a wide range of end-users.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Preferred Education, Experience, and Certifications:

• A+ certification.
• Network+ certification.
• Server+ certification.
• Superior reading, writing, and communication skills.
• Basic knowledge of network concepts, devices, and best practices.
• Basic Microsoft 365 certification.

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Compensation: $28.00 - $31.00 / hour

Equal Opportunity Employer
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