Senior IT Support Technician – Windows & Mac (Hybrid)

American Express Global Business Travel; Virginia; Hybrid; USD 71,000 - 131,000; Full time

Benefits offered by this job

Health benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

American Express Global Business Travel (Amex GBT) is seeking a Desktop Support professional to manage Windows and Mac OS environments, handle ticketing within SLAs, and provide on-site and remote support across the Arlington, VA region. The role requires strong documentation, communication, and problem-solving skills.

The position offers a hybrid work model with on-site duties in Arlington, VA and other regional offices, with base salary and comprehensive benefits as described.

Qualifications

• Must be US Citizen and successfully complete background check.

Responsibilities

• Lead and update ticketing system within established SLAs, prioritizing critical tickets and assessing impact severity to the business.
• Provide on-site and remote technical service support, installation, configuration, and problem resolution in Windows / Apple / MAC / Network environments.
• Diagnose hardware, software and system failures and determine cost-effective, timely repair resolution.
• Maintain understanding of IT hardware repair and OS management at all levels.
• Identify methods to improve customer support by evaluating current processes, procedures, and technology.
• Coordinate support and repair activities with select third party vendors.

Skills

Windows OS

Mac OS

Office Suites

Active Directory

Documentation

Communication

Detail-oriented

Process adherence

Education

AA degree in computer science

Tools

Windows

Mac OS

Job description

American Express Global Business Travel (Amex GBT) is seeking a Desktop Support professional to manage Windows and Mac OS environments, handle ticketing within SLAs, and provide on-site and remote support across the Arlington, VA region. The role requires strong documentation, communication, and problem-solving skills.

The position offers a hybrid work model with on-site duties in Arlington, VA and other regional offices, with base salary and comprehensive benefits as described.