Senior IT Support Technician (Tier 2) – DoD-Cleared

cyber; Arlington (VA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Paid Leave (26 days + PTO increase)

Parental Leave

Military/Jury/Bereavement Leave

401(k) Matching

Disability Insurance (100% company‑sup

Health, Dental, Vision insurance (90%+

Training & Professional Development

Commuter Benefits

Parking & Transportation Allowance

Job summary

GCyber seeks an IT Support Technician to back a high-profile DISA customer at the Pentagon. You will support end users across software, hardware, and network areas, collaborating with mobile, account management, and asset teams to improve service delivery.

The role emphasizes ITSM practices, metrics reporting, and service desk optimization. A DoD clearance and IAT II certification are required, with a preference for ITIL v4 Foundation and HDI Desktop Support credentials.

Qualifications

• Active DoD Secret security clearance required.
• DoD 8570 IAT II certification (e.g., Security+, CCNA – Security, CySA+. GICSP, GSEC, CND, SSCP).
• Bachelor's Degree can be substituted with years of experience.
• 5+ years of experience with strong customer service skills.
• ITIL v4 Foundation and HDI Desktop Support certification preferred.

Responsibilities

• Provide technical end-user support to respond to customer requests and incidents.
• Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service delivery.
• Apply ITSM best practices to improve and optimize services for end users.
• Develop and report on performance metrics, ensuring continuous service improvement and team feedback.
• Manage and optimize Service Desk resources, staff performance, and technical development.

Education

Bachelor's Degree or equivalent experience

5+ years IT support experience

Strong customer service skills

ITIL v4 Foundation

HDI Desktop Support certification

DoD 8570 IAT II certification

Active DoD Secret security clearance

Job description

GCyber seeks an IT Support Technician to back a high-profile DISA customer at the Pentagon. You will support end users across software, hardware, and network areas, collaborating with mobile, account management, and asset teams to improve service delivery.

The role emphasizes ITSM practices, metrics reporting, and service desk optimization. A DoD clearance and IAT II certification are required, with a preference for ITIL v4 Foundation and HDI Desktop Support credentials.