IT Support Technician (Tier 2)

GCyber; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off: 26 days + PTO increases

Parental leave

401(k) Matching

Company-funded disability insurance

Health, dental, vision insurance (90%+

Commuter benefits

Parking/Transportation allowance

Job summary

GCyber is seeking an IT Support Technician to support a high profile DISA customer in the Pentagon. You will be working with a team to provide end user support relative to software, hardware, and network assistance.

Responsibilities include coordinating with other IT teams, applying ITSM best practices, and developing performance metrics to drive continuous service improvement. On-site role with comprehensive benefits and career development opportunities.

Qualifications

• Active DoD Secret clearance required.
• DoD 8570 IAT II certification required.
• Bachelor's Degree can be substituted with years of experience.
• 5+ years of IT support experience.
• Strong customer service skills.
• ITIL v4 Foundation and HDI Desktop Support certifications preferred.

Responsibilities

• Provide technical end usersupport to respond to customer requests and incidents
• Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service delivery and meet customer requirements.
• Apply ITSM best practices to improve and optimize the services provided to end users.
• Develop and report on performance metrics, ensuring continuous service improvement and team feedback.
• Manage and optimize Service Desk resources, staff performance, and technical development.

Skills

Active DoD Secret clearance

DoD 8570 IAT II certification

5+ years experience

Customer service skills

ITIL v4 Foundation

HDI Desktop Support certification

Education

Bachelor's Degree or equivalent experience

Job description

GCyber is seeking an IT Support Technician, to support a high profile DISA customer in the Pentagon. You will be working with a team to provide end user support relative to software, hardware, and network assistance.

As the IT Support Technician, you will:

• Provide technical end usersupport to respond to customer requests and incidents
• Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service delivery and meet customer requirements.
• Apply ITSM best practices to improve and optimize the services provided to end users.
• Develop and report on performance metrics, ensuring continuous service improvement and team feedback.
• Manage and optimize Service Desk resources, staff performance, and technical development.

Minimum Qualifications and Expereince:

• Active DoD Secret security clearance
• DoD 8570 IAT II certification (e.g., Security+, CCNA – Security, CySA+. GICSP, GSEC, CND, SSCP)
• Bachelor's Degree can be substituted with years of experience
• 5+ years of experience
• Strong Customer service skills
• ITIL v4Foundation and HDI Desktop Support certification preferred.

Our Benefits

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

• 26 Days of Paid Leave + Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
• 401(k) Matching
• 100% Company-funded Disability Insurance
• 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

Equal Opportunity Employer

GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

Stay in Touch

For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber