IT Support Technician (Tier 2)

cyber; Arlington (VA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Paid Leave (26 days + PTO increase)

Parental Leave

Military/Jury/Bereavement Leave

401(k) Matching

Disability Insurance (100% company‑sup

Health, Dental, Vision insurance (90%+

Training & Professional Development

Commuter Benefits

Parking & Transportation Allowance

Job summary

GCyber seeks an IT Support Technician to back a high-profile DISA customer at the Pentagon. You will support end users across software, hardware, and network areas, collaborating with mobile, account management, and asset teams to improve service delivery.

The role emphasizes ITSM practices, metrics reporting, and service desk optimization. A DoD clearance and IAT II certification are required, with a preference for ITIL v4 Foundation and HDI Desktop Support credentials.

Qualifications

• Active DoD Secret security clearance required.
• DoD 8570 IAT II certification (e.g., Security+, CCNA – Security, CySA+. GICSP, GSEC, CND, SSCP).
• Bachelor's Degree can be substituted with years of experience.
• 5+ years of experience with strong customer service skills.
• ITIL v4 Foundation and HDI Desktop Support certification preferred.

Responsibilities

• Provide technical end-user support to respond to customer requests and incidents.
• Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service delivery.
• Apply ITSM best practices to improve and optimize services for end users.
• Develop and report on performance metrics, ensuring continuous service improvement and team feedback.
• Manage and optimize Service Desk resources, staff performance, and technical development.

Education

Bachelor's Degree or equivalent experience

5+ years IT support experience

Strong customer service skills

ITIL v4 Foundation

HDI Desktop Support certification

DoD 8570 IAT II certification

Active DoD Secret security clearance

Job description

GCyber is seeking an IT Support Technician, to support a high profile DISA customer in the Pentagon. You will be working with a team to provide end user support relative to software, hardware, and network assistance.

As the IT Support Technician, you will:

• Provide technical end usersupport to respond to customer requests and incidents
• Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service delivery and meet customer requirements.
• Apply ITSM best practices to improve and optimize the services provided to end users.
• Develop and report on performance metrics, ensuring continuous service improvement and team feedback.
• Manage and optimize Service Desk resources, staff performance, and technical development.

Minimum Qualifications and Expereince:

• Active DoD Secret security clearance
• DoD 8570 IAT II certification (e.g., Security+, CCNA – Security, CySA+. GICSP, GSEC, CND, SSCP)
• Bachelor's Degree can be substituted with years of experience
• 5+ years of experienceStrong Customer service skills
• ITIL v4Foundation and HDI Desktop Support certification preferred.

Our Benefits

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

• 26 Days of Paid Leave + Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
• 401(k) Matching
• 100% Company-funded Disability Insurance
• 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

Equal Opportunity Employer

GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

Stay in Touch

For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber