Senior IT Support Technician - Remote & On-Site

Dormont Manufacturing Co; Tempe (AZ); On-site; USD 45,460 - 55,104; Full time

Job summary

Dormont Manufacturing Co is seeking a Senior IT Professional to provide remote and on-site support in Tempe, Arizona. You will be responsible for resolving complex technical issues and managing advanced IT infrastructure, including server environments and cloud services such as Azure and AWS.

The ideal candidate has a strong background in IT support, with at least 5 years of experience, including 2+ years in a senior role. A Bachelor's degree in IT or related field is required, and experience with MSP ticketing systems is preferred.

This role offers a salary range of $33 to $40 per hour.

Qualifications

• 5+ years in IT support, with at least 2+ years in a senior or L3 role.
• Deep expertise in network infrastructure, virtualization, and cloud technologies.
• Preferred advanced certifications like MCSE, CCNA, Azure Administrator.

Responsibilities

• Resolve complex hardware, software, and network issues.
• Design, configure, and maintain server environments and cloud services.
• Lead IT projects including migrations and security upgrades.
• Implement and monitor system security protocols.
• Guide junior technicians and create technical documentation.

Skills

Advanced troubleshooting

Infrastructure management

Project leadership

System security

Mentorship

Problem-solving

Project management

Client relationship management

Education

Bachelor's degree in IT, Computer Science, or equivalent work experience

Tools

MSP ticketing systems

RMM tools

Windows Server

Cloud technology (AWS, Azure)

Network infrastructure tools

Job description

Dormont Manufacturing Co is seeking a Senior IT Professional to provide remote and on-site support in Tempe, Arizona. You will be responsible for resolving complex technical issues and managing advanced IT infrastructure, including server environments and cloud services such as Azure and AWS.

The ideal candidate has a strong background in IT support, with at least 5 years of experience, including 2+ years in a senior role. A Bachelor's degree in IT or related field is required, and experience with MSP ticketing systems is preferred.

This role offers a salary range of $33 to $40 per hour.