Level 2 Support Technician

Dormont Manufacturing Co; Tempe (AZ); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Job summary

Dormont Manufacturing Co is seeking a Level 2 Support Technician based out of its Tempe, AZ office. The technician will provide both remote and on-site support for client IT equipment, ensuring effective resolution of technical issues.

The ideal candidate will possess strong technical support skills, excellent communication abilities, and a track record of client satisfaction. Benefits include health, dental, vision, and life insurance, along with paid time off and a 401(k).

Qualifications

• High school diploma or GED required; Bachelor's degree or certifications preferred.
• Ability to build strong relationships with the customer and display excellent communication skills.
• Ability to manage workflow in a timely manner.

Responsibilities

• Provide technical assistance with computer hardware and software.
• Resolve issues for clients via phone, in person, or using remote tools.
• Document and track customer issues and resolutions.

Skills

Technical assistance with hardware/software

Problem-solving skills

Excellent communication

Customer relationship management

Education

High school diploma or GED

Bachelor’s degree or certifications

Tools

Microsoft operating systems

Apple operating systems

Job description

Provide remote and on-site support of workstations, operating systems and applications.

Description

365 Managed IT is looking for a Level 2 Support Technician to join our team. The Desktop Support Technician will be based out of our Tempe, AZ office and is responsible for providing remote and on-site support of client IT equipment, operating systems and applications.

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Responsibilities

• Provide technical assistance with computer hardware and software and network equipment
• Resolve issues for clients via phone, in person, or using remote tools
• Monitor and respond to alerts from our management systems
• Document and track customer issues and resolutions
• Work with hardware and software vendor’s support departments to resolve issues
• Maintain relationships with customers and follow company guidelines.

Qualifications

• High school diploma or GED required; Bachelor’s degree or certifications preferred
• Ability to build strong relationships with the customer and display excellent communication skills
• Ability to manage your workflow in a timely and consistent manager
• Problem-solving skills
• Computer skills including Microsoft and Apple operating systems and applications

365 Managed IT benefits include health, dental, vision and life insurance, paid time off and 401(k).

Requirements

• Valid driver’s license

• Reliable transportation including insurance

• Pass background check

Salary

$25 - $30 per hour