Level 2 Desktop Support Technician — Remote & On-Site

Dormont Manufacturing Co; Tempe (AZ); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Job summary

Dormont Manufacturing Co is seeking a Level 2 Support Technician based out of its Tempe, AZ office. The technician will provide both remote and on-site support for client IT equipment, ensuring effective resolution of technical issues.

The ideal candidate will possess strong technical support skills, excellent communication abilities, and a track record of client satisfaction. Benefits include health, dental, vision, and life insurance, along with paid time off and a 401(k).

Qualifications

• High school diploma or GED required; Bachelor's degree or certifications preferred.
• Ability to build strong relationships with the customer and display excellent communication skills.
• Ability to manage workflow in a timely manner.

Responsibilities

• Provide technical assistance with computer hardware and software.
• Resolve issues for clients via phone, in person, or using remote tools.
• Document and track customer issues and resolutions.

Skills

Technical assistance with hardware/software

Problem-solving skills

Excellent communication

Customer relationship management

Education

High school diploma or GED

Bachelor’s degree or certifications

Tools

Microsoft operating systems

Apple operating systems

Job description

Dormont Manufacturing Co is seeking a Level 2 Support Technician based out of its Tempe, AZ office. The technician will provide both remote and on-site support for client IT equipment, ensuring effective resolution of technical issues.

The ideal candidate will possess strong technical support skills, excellent communication abilities, and a track record of client satisfaction. Benefits include health, dental, vision, and life insurance, along with paid time off and a 401(k).