Senior IT Support Technician – Remote Diagnostics Pro

The Mice Groups, Inc.; San Mateo (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology support company in San Mateo, CA seeks a Senior IT Support Technician to manage help requests and perform maintenance on workstations and servers. The role requires strong troubleshooting skills, knowledge of Windows systems, and excellent communication abilities. Ideal candidates should have practical experience with Cisco, JAMF, and antivirus technologies, and enjoy working in a fast-paced environment.

Qualifications

• Practical knowledge of internal components of workstations and servers.
• Experience with JAMF and/or Mosyle.
• Excellent interpersonal skills with a focus on rapport-building.

Responsibilities

• Field incoming help requests from end users via telephone and work orders.
• Document all pertinent end user information.
• Troubleshooting and performing routine maintenance of workstations and servers remotely.

Skills

Troubleshooting and performing routine maintenance

Excellent written and oral communication skills

Understanding of Jira/Confluence ticketing

Knowledge of Windows operating systems

Practical knowledge of antivirus and firewall technologies

Tools

JAMF

ConnectWise Manage

Office software suites

Job description

A technology support company in San Mateo, CA seeks a Senior IT Support Technician to manage help requests and perform maintenance on workstations and servers. The role requires strong troubleshooting skills, knowledge of Windows systems, and excellent communication abilities. Ideal candidates should have practical experience with Cisco, JAMF, and antivirus technologies, and enjoy working in a fast-paced environment.