Senior IT Support Technician Onsite in NH — Elevate IT Ops

Easter Seals NH, Inc.; Manchester, Northern (NH, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability

PTO accrual

10 paid holidays

403(b) match

Tuition reimbursement

Student loan repayment

Wellness programs

Job summary

Easter Seals NH, Inc. is seeking a Senior IT Support Technician to maintain agency technology, diagnose system problems, and provide escalated support for computers, IT services, and peripherals.

This onsite role in Manchester, NH requires strong troubleshooting, staff coordination, and adherence to IT/security policies. Responsibilities include managing Azure AD/MFA, assisting with procurement, and supporting A/V needs with Zoom Rooms and MS Teams.

Qualifications

• Associate’s degree in IT or equivalent.
• CompTIA, A+ certification or equivalent on-the-job experience.
• 7 years IT Support/Help Desk with supervisory responsibilities.
• At least 2 years experience with mobile device management.
• Knowledge of PC environments (Windows, Apple, Mac, iOS, Chromebook, Android) and MS Office.
• Ability to work independently with multiple priorities and deadlines.
• Excellent written and verbal communication and organizational skills.
• Experience with hosted VoIP solutions and configurations.
• Ability to train end users 1:1 and in groups.

Responsibilities

• Diagnose and troubleshoot computer hardware, printers, and peripherals.
• Assist with interviewing and supervising support technicians.
• Manage Azure Active Directory, password resets, MFA, and device management.
• Support IT purchasing procedures and vendor relationships.
• Track service requests and provide A/V support with Zoom Rooms and MS Teams.

Skills

IT support

Customer service

Independent work

Organization

Azure AD MFA

Education

Associate’s degree in Information Technology

Tools

Azure Active Directory

Powershell

Zoom Rooms

MS Teams

Job description

Easter Seals NH, Inc. is seeking a Senior IT Support Technician to maintain agency technology, diagnose system problems, and provide escalated support for computers, IT services, and peripherals.

This onsite role in Manchester, NH requires strong troubleshooting, staff coordination, and adherence to IT/security policies. Responsibilities include managing Azure AD/MFA, assisting with procurement, and supporting A/V needs with Zoom Rooms and MS Teams.