Senior IT Support Technician

Easter Seals NH, Inc.; Manchester, Northern (NH, KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability

PTO accrual

10 paid holidays

403(b) match

Tuition reimbursement

Student loan repayment

Wellness programs

Job summary

Easter Seals NH, Inc. is seeking a Senior IT Support Technician to maintain agency technology, diagnose system problems, and provide escalated support for computers, IT services, and peripherals.

This onsite role in Manchester, NH requires strong troubleshooting, staff coordination, and adherence to IT/security policies. Responsibilities include managing Azure AD/MFA, assisting with procurement, and supporting A/V needs with Zoom Rooms and MS Teams.

Qualifications

• Associate’s degree in IT or equivalent.
• CompTIA, A+ certification or equivalent on-the-job experience.
• 7 years IT Support/Help Desk with supervisory responsibilities.
• At least 2 years experience with mobile device management.
• Knowledge of PC environments (Windows, Apple, Mac, iOS, Chromebook, Android) and MS Office.
• Ability to work independently with multiple priorities and deadlines.
• Excellent written and verbal communication and organizational skills.
• Experience with hosted VoIP solutions and configurations.
• Ability to train end users 1:1 and in groups.

Responsibilities

• Diagnose and troubleshoot computer hardware, printers, and peripherals.
• Assist with interviewing and supervising support technicians.
• Manage Azure Active Directory, password resets, MFA, and device management.
• Support IT purchasing procedures and vendor relationships.
• Track service requests and provide A/V support with Zoom Rooms and MS Teams.

Skills

IT support

Customer service

Independent work

Organization

Azure AD MFA

Education

Associate’s degree in Information Technology

Tools

Azure Active Directory

Powershell

Zoom Rooms

MS Teams

Job description

Job Description: We are seeking a Senior IT Support Technician to support and maintain Agency technology equipment and provide escalated level of support for computers, IT services, and related equipment. The individual in this key position will diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals (including advanced support as the Senior Support Technician).

This role is onsite at our Manchester, NH office

Additional responsibilities include:

• Assist with the interviewing process of support technicians.
• Assist with managing and reporting on key metrics.
• Support the IT Leadership Team and the agency on strategic projects and operational alignment with support, infrastructure, and business applications.
• Support IT Purchasing Agent with managing user account requests and separations.
• Ensure account requests are verified, created in a timely and accurate manner, and compliant with IT and security policies as needed.
• Manage Azure Active Directory to include password resets, Powershell synchronization, device management, training, and multifactor authentication (MFA).
• Support managing and administering the web filtering application.
• Research, test, and resolve web filtering issues.
• Suggest and monitor solutions to issues.
• Support departmental procurement procedures, including research, recommendations, communication, and facilitation of relationships with vendors and manufacturers.
• Support the process of terminated staff and Legal Hold procedures to ensure IT policy compliance.
• Cultivate partnerships with area vendors as needed.
• Verify the accuracy of procedure documentation.
• Ensure support requests are evenly distributed based on volume and level of difficulty.
• Assist other IS&T department staff with network configuration and support as necessary.
• Support managed print services and vendor interactions.
• Track and update service requests in throughout the request life cycle.
• Provide A/V support with Zoom Rooms, MS Teams, etc.
• Assist other IT teams as necessary.

Qualifications:

• Associate’s degree in Information Technology or equivalent.
• CompTIA, A+ certification or equivalent on-the-job experience.
• Seven (7) years of IT Support/Help Desk experience with increasing responsibility/supervisory experience, including administrative and customer service experience with a high level of proficiency in information technology and business/enterprise applications.
• Minimum two (2) years of recent experience with mobile device management, including tablets.
• Thorough knowledge of a PC environment, computer setup, and business applications (i.e. Windows, Apple, Mac and iOS, Chromebook and Android OS, MS Office, report writer packages, database administration, server/network knowledge).
• Ability to work independently, manage multiple priorities and deadlines, and establish own work plan with minimal supervision.
• Excellent written and verbal communication skills, organizational skills, and departmental purchase processing/tracking.
• Experience with hosted VoIP solutions, configurations, and support.
• Comfortable with a variety of audiences in varying levels of IS/IT literacy.
• Ability to train and assist end users 1:1 and as a group.
• Ability to lift up to 50 lbs.
• Valid driver’s license and reliable transportation.

Compensation:

Starting $26.11 hourly. Additional compensation based on experience and education.

Hours: This is a full-time position. 8am to 5pm, Monday - Friday. This role is onsite and not remote/hybrid.

What’s in it for you?

• Medical
• Dental
• Vision
• Life & Disability
• PTO begins accruing on your first day!
• 10 Paid Holidays – includes a floating holiday of your choice
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

EOE Ready to make a meaningful difference every day? Become part of a dynamic team dedicated to elevating all abilities, empowering lives, and fostering positive impact in the community.

Easterseals New Hampshire and Vermont elevates people of all abilities. We serve the diverse needs of approximately 18,000 children, adults, seniors, families, and veterans each year.

We provide services across two states, and our programs cover areas like early intervention, autism, intellectual and developmental disabilities, adult day and in-home care, behavioral health, family-centered practices for child welfare, housing, and substance use disorders.

We help people in New Hampshire and Vermont live their best lives. Joining Easterseals NH & VT presents an opportunity to gain valuable experience, advance your career, and make a meaningful difference in people's lives.

Our organization provides various benefits and programs designed to support the well‑being of our employees and their families.

Explore our offerings here.

We are honored to be recognized as a NH Veteran-Friendly Business and a recovery-friendly workplace.