Onsite EUC Level 1 Technician - Desktop Support

SOPliance Inc.; Bellevue (WA); On-site; USD 48,000 - 65,000; Full time

Job summary

SOPliance Inc. is seeking an EUC Level 1 Technician to provide onsite end-user computing support in Bellevue, WA. The role involves troubleshooting desktops and laptops, hardware installation, software configuration, and basic network connectivity.

The ideal candidate will have hands-on Windows experience, desktop support, hardware troubleshooting, and IT service management familiarity, with a customer-focused approach and ability to work onsite.

Qualifications

• Diploma or degree in IT, CS, or related field.
• 1–3 years of desktop support/EUC experience.
• Strong troubleshooting and communication skills.
• Ability to work onsite with minimal supervision.

Responsibilities

• Provide Level 1 onsite support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows OS.
• Perform hardware diagnostics and break/fix activities.
• Assist with Active Directory and user account management.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive).
• Log incidents and manage requests in the ticketing system.
• Follow ITIL/SOPs and escalate to Level 2 when needed.

Skills

Windows troubleshooting

Desktop hardware support

Office 365 applications

Active Directory fundamentals

Basic networking

Printer and peripheral support

Remote desktop support

ITIL concepts

Education

Diploma or degree in Information Technology/Computer Science

Tools

ServiceNow

VPN clients

Job description

SOPliance Inc. is seeking an EUC Level 1 Technician to provide onsite end-user computing support in Bellevue, WA. The role involves troubleshooting desktops and laptops, hardware installation, software configuration, and basic network connectivity.

The ideal candidate will have hands-on Windows experience, desktop support, hardware troubleshooting, and IT service management familiarity, with a customer-focused approach and ability to work onsite.