Senior IT Support Technician: IAM, MDM & Endpoints

Ags-LL; Oklahoma City (OK); On-site; USD 60,000 - 85,000; Full time

Job summary

AGS, a global gaming solutions provider, seeks an IT Support Technician III in Oklahoma City to deliver advanced technical support and own core IT processes across endpoints, IAM, and service delivery. The role supports both corporate and warehouse operations onsite.

You will mentor junior staff, drive process improvements, and collaborate with HR, Facilities, Security, and Warehouse Operations to ensure compliant, scalable support. This is a full-time onsite position.

Qualifications

• 3+ years of IT support experience in a fast-paced environment.
• Strong experience with Active Directory and Microsoft Entra ID (Azure AD).
• Hands-on experience with Microsoft Intune (MDM/MAM).
• Experience with Jira Service Management (JSM) or similar ITSM tools.
• Solid desktop support experience (Windows and macOS/iOS).
• Experience supporting warehouse technology (scanners, printers, tablets, etc.).
• Familiarity with endpoint management tools (SCCM, KACE, Lansweeper).
• Understanding of networking fundamentals (LAN/WAN, wireless, VPN).
• Experience supporting Microsoft 365 (Office/Teams).
• Experience supporting GenAI tools (ChatGPT, Claude, Copilot).
• Strong troubleshooting, communication, and organizational skills.

Responsibilities

• Own the full employee IT lifecycle (onboarding, offboarding, role changes, hardware deployment, access management).
• Provide advanced troubleshooting for complex desktop, network, and application issues; escalation point for Tier I/II.
• Support warehouse technology (scanners, handhelds, printers, tablets) and related apps.
• Configure and maintain IAM, endpoint management, and device compliance.
• Manage Jira Service Management (queues, SLAs, workflows, knowledge base).
• Perform system administration tasks (accounts, permissions, security settings).
• Support remote and hybrid workforce technologies and secure offsite access.
• Maintain documentation and provide end-user training on IT processes.

Skills

Active Directory

Azure AD

Intune

JSM/ITSM

Desktop support

Warehouse tech

Endpoint management

Networking basics

Microsoft 365

GenAI tools

Troubleshooting/communication

Education

Associate’s degree in IT or related field

Tools

Jira Service Management

SCCM

KACE

Lansweeper

Job description

AGS, a global gaming solutions provider, seeks an IT Support Technician III in Oklahoma City to deliver advanced technical support and own core IT processes across endpoints, IAM, and service delivery. The role supports both corporate and warehouse operations onsite.

You will mentor junior staff, drive process improvements, and collaborate with HR, Facilities, Security, and Warehouse Operations to ensure compliant, scalable support. This is a full-time onsite position.