IT Support Technician III

PlayAGS, Inc.; Oklahoma City, Northern (OK, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

PlayAGS, Inc. is seeking a senior IT Support Technician III based in Oklahoma City to own complex IT operations across endpoints, IAM, and service delivery for both corporate users and warehouse operations.

You will mentor junior staff, drive process improvements, and manage escalations while supporting secure access and device management in a fast-paced environment.

Qualifications

• 3+ years of IT support experience in a fast-paced environment.
• Strong experience with Active Directory and Microsoft Entra ID (Azure AD).
• Hands-on experience with Microsoft Intune (MDM/MAM).
• Experience with Jira Service Management (JSM) or similar ITSM tools.
• Solid desktop support experience (Windows and macOS/iOS).
• Experience supporting warehouse technology (handheld scanners, printers, etc.).
• Familiarity with endpoint management tools (SCCM, KACE, Lansweeper).
• Understanding of networking fundamentals (LAN/WAN, wireless, VPN).
• Experience supporting Microsoft 365, including Office and Teams.
• Experience supporting GenAI tools (ChatGPT, Claude, Copilot).
• Strong troubleshooting, communication, and organizational skills.

Responsibilities

• Own the full employee IT lifecycle including onboarding and offboarding.
• Manage IAM, endpoint management, and device compliance.
• Support Jira Service Management, SLAs, workflows, and knowledge base content.
• Install, configure, and troubleshoot hardware, software, and peripherals.
• Provide advanced troubleshooting for desktop, network, and app issues.
• Support warehouse technology including scanners and printers.
• Coordinate asset repairs and lifecycle management for warehouse tech.
• Troubleshoot connectivity (LAN/WAN, VPN) per standards.
• Perform system administration: accounts, permissions, security, policies.
• Support remote and hybrid workforce technologies and secure access.
• Maintain communication systems and mobile devices.
• Perform software deployments, updates, and hardware refreshes.
• Support email administration and data governance.

Skills

IT support experience

Active Directory & Entra ID (Azure AD)

Microsoft Intune (MDM/MAM)

Jira Service Management / ITSM

Desktop support (Windows & macOS/iOS)

Warehouse technology support

Endpoint management tools (SCCM, KACE,

Networking fundamentals (LAN/WAN, VPN)

Microsoft 365 & Teams

GenAI tools (ChatGPT, Claude, Copilot)

Troubleshooting & communication

Education

Associate’s degree in IT or related field

Tools

Jira Service Management

MS Intune Admin Console

Active Directory / Entra ID tools

Job description

Overview
IT Support Technician III is a senior-level role responsible for delivering advanced technical support and owning key operational processes across endpoint management, identity and access management, and service delivery. This position supports both corporate users and warehouse operations, serves as an escalation point for complex issues, mentors junior staff, and drives efficiency through process improvement and modern tooling. This is a full-time, onsite position based in Oklahoma City, OK.

Responsibilities

• Own the full employee IT lifecycle, including onboarding, offboarding, role changes, hardware deployment, and access management
• Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, Microsoft 365, and related systemsAdminister IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)
• Manage and support Jira Service Management (JSM), including ticket queues, SLAs, request workflows, and knowledge base content; manage workload effectively to meet service level expectations
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, printers, and end-user devices
• Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II
• Provide IT support for warehouse technology, including handheld scanners, barcode readers, mobile computers, tablets, label printers, workstations, and warehouse applications, including device setup, configuration, connectivity, printing, and user access issues
• Coordinate repairs, replacements, and lifecycle management for warehouse technology assets, escalating complex incidents to infrastructure teams, application owners, or vendors as appropriate
• Troubleshoot LAN/WAN, wireless, and VPN connectivity issues in accordance with company standards
• Perform system administration tasks, including account management, permissions, endpoint security configuration, and policy enforcement
• Support remote and hybrid workforce technologies, including device provisioning and secure access for offsite users
• Maintain and support communication systems, including conference room A/V and mobile devices
• Perform software deployments, updates, patching, operating system upgrades, and hardware refreshes
• Support email administration and data governance practices, including access controls and distribution groups
• Assist with physical access systems, including badging and facility access coordination
• Maintain accurate documentation of systems, assets, and standard operating procedures; provide end-user training and promote effective use of technology
• Assist in mentoring junior technicians and provide leadership support in the absence of the Support Leader
• Contribute to process improvements, trend analysis, and scalable support practices
• Partner with HR, Facilities, Security, and Warehouse Operations to support business operations and compliance

Skills & Requirements

• 3+ years of IT support experience in a fast-paced environment
• Strong experience with Active Directory and Microsoft Entra ID (Azure AD)
• Hands-on experience with Microsoft Intune (MDM/MAM)
• Experience with Jira Service Management (JSM) or similar ITSM tools
• Solid desktop support experience (Windows and macOS/iOS)
• Experience supporting warehouse technology, including handheld scanners, barcode readers, mobile computers, label printers, and related applications
• Familiarity with endpoint management tools (SCCM, KACE, Lansweeper)
• Understanding of networking fundamentals (LAN/WAN, wireless, VPN)
• Experience supporting Microsoft 365, including Office and Teams
• Experience supporting GenAI tools i.e. ChatGPT, Claude, and Microsoft 365 Copilot
• Strong troubleshooting, communication, and organizational skills

Preferred

• Associate’s degree in IT or related field (or equivalent experience)
• Experience with IAM and security best practices
• Experience supporting a warehouse or distribution environment

Note: All offers are contingent upon successful completion of a background check and drug screen

AGS is an equal opportunity employer

Job Snapshot

Location:

Job Type:

Executive/HR/IT

Date Posted:

08/14/2026

About Us

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com .