Senior IT Support Technician – Helpdesk & AV Specialist

SanMar; Ashland (VA); Presencial; USD 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision benefits

401k with match

Life insurance

Disability coverage

Paid parental leave

Pet insurance

Annual discretionary bonus up to 5%

Resumo da oferta

SanMar in Ashland, VA is seeking a Support Tech II to provide Tier I and II IT support for the Distribution Center, handling calls, emails and ticketing.

You will document issues, perform desk-side support, assist with AV setup, deploy hardware and software, train staff, and coordinate with HR for new hires and terminations. The role requires strong customer service and the ability to work in a dynamic warehouse environment.

Qualificações

• 1+ year IT support experience or equivalent education/training
• Experience troubleshooting PC hardware and software issues
• IT certifications preferred (A+, Net+, CCENT, Microsoft)
• Strong customer service and communication skills

Responsabilidades

• Answer incoming calls/emails for IT-related support.
• Manage and prioritize ticket requests in teams and personal queue.
• Document issue description, troubleshooting steps and resolution details in each ticket.
• Perform desk-side support and IT equipment moves as necessary.
• Assist with meeting room AV setup and instruction.
• Provide assistance to staff and users in solving computer and warehouse technology problems.
• Provide installation and support of computer hardware and software (including peripheral devices such as printers).
• Train staff and users to work with computer systems and programs.
• Partner with HR to ensure IT resources are available for new hires and terminations are processed in a timely manner.
• Complete various project-related duties as assigned.
• Perform other duties as assigned.
• Comply with all policies and standards.

Conhecimentos

IT support

Troubleshooting

Customer service

Communication

Documentation

Time management

Multi-tasking

Problem solving

Windows OS

Mac OS X

Networking basics

Security practices

Android OS

Desk-side support

Formação académica

A+ certification or equivalent

Net+/CCENT

Microsoft certifications

Ferramentas

Microsoft Windows OS

Mac OS X

Microsoft Office

PC hardware

Printers & peripherals

Apple devices

Basic networking

Security practices

Android OS

Descrição da oferta de emprego

SanMar in Ashland, VA is seeking a Support Tech II to provide Tier I and II IT support for the Distribution Center, handling calls, emails and ticketing.

You will document issues, perform desk-side support, assist with AV setup, deploy hardware and software, train staff, and coordinate with HR for new hires and terminations. The role requires strong customer service and the ability to work in a dynamic warehouse environment.