IT Support Technician II — Fast-Paced Help Desk

SanMar-Internal; Ashland (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k plan and matches $1 for $1 up to

Life insurance

Short/long-term disability coverage

Paid maternity/paternity leave

Job summary

SanMar-Internal is seeking a Support Tech II to provide Tier I and II IT support for our Distribution Center. You will handle calls and emails, manage ticket queues, document resolutions, and assist with AV setups and hardware.

The role requires strong customer service, excellent communication, and the ability to multi-task in a dynamic warehouse environment. On-site position with comprehensive benefits and opportunities for growth.

Qualifications

• 1+ year of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent education/training.
• Experience troubleshooting PC hardware and software issues.
• IT certifications preferred (A+, Net+, CCENT, Microsoft certs).
• Strong customer service and positive attitude toward staff and customers.
• Excellent verbal and written communication skills.
• Strong organization and prioritization to handle multiple tasks.

Responsibilities

• Answer incoming calls/emails for IT-related support.
• Prioritize and manage ticket queue; document issues, steps, and resolutions.
• Perform desk-side support and IT equipment moves.
• Assist with meeting room AV setup and instruction.
• Provide hardware/software installation and support (printers, peripherals).
• Train staff on computer systems and programs.
• Coordinate with HR for new hires and terminations.
• Complete project-related duties as assigned.

Skills

IT support

PC troubleshooting

Customer service

Communication

Multi-tasking

Time management

Networking basics

Security basics

Android OS

IT certifications

Education

IT certifications (A+, Net+, CCENT, Microsoft) preferred

Tools

Windows OS

Mac OS X

Microsoft Office

Printers

Job description

SanMar-Internal is seeking a Support Tech II to provide Tier I and II IT support for our Distribution Center. You will handle calls and emails, manage ticket queues, document resolutions, and assist with AV setups and hardware.

The role requires strong customer service, excellent communication, and the ability to multi-task in a dynamic warehouse environment. On-site position with comprehensive benefits and opportunities for growth.