Senior IT Support Technician - Enterprise IT & Clearance

Apex Systems; Washington (District of Columbia); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401K

HSA

EAP

ESPP

Job summary

Everforth Apex Systems is seeking an IT Support Technician 3 in Washington, DC, to deliver expert Tier 2/3 support in an enterprise environment. The role emphasizes workstation imaging, secure configuration, and robust documentation, with mentoring responsibilities for junior staff.

The ideal candidate has 4+ years in enterprise IT support, strong Windows/macOS skills, and experience with endpoint management and enterprise apps.

Qualifications

• High School Diploma or equivalent.
• 4+ years of enterprise IT end-user support with escalation and incident management.
• Advanced proficiency in Windows and macOS, enterprise apps, and endpoint diagnostics.

Responsibilities

• Provide expert-level troubleshooting for complex hardware, software, network, and peripheral issues.
• Deliver in-person and remote support for desktops, laptops, mobile devices, collaboration tools, and enterprise apps.
• Triage incidents by business impact and urgency to restore services quickly.
• Mentor junior and mid-level technicians on difficult incidents and cross-technology issues.
• Perform advanced workstation imaging, deployment, provisioning, and lifecycle support.
• Configure and maintain Windows and macOS systems, drivers, enterprise software, and security tooling.
• Maintain accurate incident records in the ticketing system and document resolutions.
• Analyze recurring issues and suggest process/tooling improvements.
• Develop and maintain technical docs to improve self-service and support efficiency.

Skills

Tier 2/3 support

Windows & macOS

Enterprise IT support

Documentation & ticketing

Education

High School Diploma or equivalent

Tools

Intune

Jamf Pro

Remote support tools

Job description

Everforth Apex Systems is seeking an IT Support Technician 3 in Washington, DC, to deliver expert Tier 2/3 support in an enterprise environment. The role emphasizes workstation imaging, secure configuration, and robust documentation, with mentoring responsibilities for junior staff.

The ideal candidate has 4+ years in enterprise IT support, strong Windows/macOS skills, and experience with endpoint management and enterprise apps.