Senior IT Support Technician - Windows/Server Expert (ESOP)

Applied-Research-Associates,-Inc; Arlington (VA); On-site; USD 75,000 - 85,000; Full time

Job summary

Applied Research Associates, Inc. in the DC Metropolitan area is seeking a Senior Customer Support Technician to support a nationwide team and administer all aspects of the LAN environment.

The role involves desktop support for end users and executive management, plus server and account administration. Qualifications include 5–6 years of desktop/server support experience, Windows Server 2019+, Linux (Ubuntu), and Microsoft 365; security clearance eligibility and DoD experience are preferred.

Qualifications

• Requires High School Diploma or equivalent.
• 5-6 years of experience supporting desktops/laptops and servers; specifically with Windows 10/11 and Server 2019+ on a Windows network.
• Experience troubleshooting hardware and network problems in virtual and physical environments.
• Ability to obtain a security clearance, including US citizenship.
• Experience with Windows Server 2019 and above.
• Experience with Linux (Ubuntu).
• Experience with Microsoft 365 Office applications.
• Experience with Avamar or VEEAM backup software.
• Knowledge of Cisco VoIP phone administration.
• MCSE, A+, Net+, Security+ certifications.
• DoD experience.
• Understanding of IT security best practices.

Responsibilities

• Provide desktop support and technical assistance to end users and executive management on a variety of issues.
• Manage and support a small Windows server environment.
• Set up and maintain user accounts and computers.
• Manage file, print, and license servers.
• Apply security patches and updates in a timely manner.
• Document and maintain IT related procedures.
• Maintain inventory and licensing records for hardware and software acquisitions.

Education

Bachelor’s degree in MIS, CS, or other IT-related field

High School Diploma or equivalent

Tools

Windows Server 2019+

Linux (Ubuntu)

Microsoft 365

Avamar

VEEAM

Cisco VoIP

Job description

Applied Research Associates, Inc. in the DC Metropolitan area is seeking a Senior Customer Support Technician to support a nationwide team and administer all aspects of the LAN environment.

The role involves desktop support for end users and executive management, plus server and account administration. Qualifications include 5–6 years of desktop/server support experience, Windows Server 2019+, Linux (Ubuntu), and Microsoft 365; security clearance eligibility and DoD experience are preferred.