MSP IT Support Technician (Level 1+) — Onsite & Client-Focused

TeamLogic IT, Marietta, GA; Marietta (GA); In loco; USD 42.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited flexible PTO

Annual performance-based bonuses

Professional development opportunities

Descrizione del lavoro

TeamLogic IT – Marietta is seeking a Level 1+ IT Support Technician for in-person service in Marietta, GA. The role focuses on independently troubleshooting and resolving common IT issues across multiple client environments, with remote support and on-site visits as needed.

The ideal candidate has 1+ year of professional Help Desk or MSP experience, strong Windows troubleshooting skills, and familiarity with Microsoft 365, Active Directory, and basic networking.

Competenze

• Minimum 1 year of professional Help Desk or MSP experience
• Experience troubleshooting Windows-based computers in a business environment
• Working knowledge of Microsoft 365 applications and basic administration
• Familiarity with Active Directory or Microsoft Entra ID
• Basic networking concepts (TCP/IP, DNS, DHCP, VPNs, wireless)
• Experience using professional IT ticketing systems
• Willingness to travel to local client locations as required
• Must reside in Marietta, GA area or nearby

Mansioni

• Provide remote and onsite technical support to business clients.
• Troubleshoot Windows 10/11 workstations, laptops, printers, and peripherals.
• Diagnose and resolve hardware, software, OS, and network issues.
• Install, configure, and deploy new computers and business apps.
• Assist with Microsoft 365 administration and MFA.
• Support basic Active Directory/Microsoft Entra ID administration.
• Troubleshoot basic networking issues (TCP/IP, DNS, DHCP, VPNs).
• Maintain technical documentation and ticket resolutions.
• Follow service delivery procedures and security best practices.

Conoscenze

Windows troubleshooting

Customer service

Communication

Time management

Strumenti

NinjaOne RMM

Autotask PSA

Remote monitoring tools

IT documentation

Descrizione del lavoro

TeamLogic IT – Marietta is seeking a Level 1+ IT Support Technician for in-person service in Marietta, GA. The role focuses on independently troubleshooting and resolving common IT issues across multiple client environments, with remote support and on-site visits as needed.

The ideal candidate has 1+ year of professional Help Desk or MSP experience, strong Windows troubleshooting skills, and familiarity with Microsoft 365, Active Directory, and basic networking.