On-Site MSP Field Technician - Tech Support Pro

ACS Services, Inc.; Brockton (MA); On-site; USD 54,000 - 75,000; Full time

Job summary

ACS Services, Inc. in Brockton, MA is seeking a Field Service Technician to deliver on-site IT support across diverse environments. You will be the first contact and escalation resource, resolving complex issues while upholding high client satisfaction.

Based at our Brockton headquarters, the role is on-site when not deployed in the field, requiring strong hardware, networking, and Microsoft 365 administration skills, plus a reliable driver's license and US citizenship.

Qualifications

• 3-5 years of diverse IT experience.
• High school diploma required.
• Bachelor's degree in IT or Computer Science preferred.
• Valid driver's license and U.S. citizenship.

Responsibilities

• Respond to client inquiries via phone, email, and in person.
• Travel to client sites to diagnose and resolve hardware and network issues.
• Manage assigned tickets daily to meet SLA requirements.
• Accurately document all work performed and maintain detailed service records.
• Escalate unresolved issues to senior engineers promptly.
• Provide best-in-class customer service and develop client relationships.
• Follow standardized ticketing, time entry, and escalation procedures.
• Ensure proper classification of work types and billing categories.
• Participate in team training and knowledge-sharing initiatives.

Skills

Hardware & Networking

Troubleshooting

Remote support

Ticketing systems

VMware/Hyper-V

Microsoft 365 Admin

Azure Entra Intune

Firewall & switches

Wireless access points

Education

HS diploma

Bachelor's degree preferred

Tools

Remote desktop tools

ServiceNow / ticketing

Job description

ACS Services, Inc. in Brockton, MA is seeking a Field Service Technician to deliver on-site IT support across diverse environments. You will be the first contact and escalation resource, resolving complex issues while upholding high client satisfaction.

Based at our Brockton headquarters, the role is on-site when not deployed in the field, requiring strong hardware, networking, and Microsoft 365 administration skills, plus a reliable driver's license and US citizenship.