Senior IT Support Technician - Advanced Endpoint & Security

Garney; Englewood (CO); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Free medical, prescription, dental, &版

Vision plans ($0 premiums)

Stock options starting day 1

401(k) with match

Weekly paychecks

PTO and holidays

HSA with contributions

Life insurance & disability

Job summary

Garney is seeking an IT Support Technician II to deliver advanced technical support for employee-owners across offices, jobsites, and remote locations. You will troubleshoot complex issues, support enterprise systems, and contribute to cybersecurity initiatives while improving IT operations.

You will mentor junior staff, document resolutions, and participate in deployments and hardware refreshes. Travel to job sites is expected as needed.

Qualifications

• 3+ years in IT support or related roles.
• Experience with Microsoft 365, Windows, endpoints, and business apps.
• Advanced troubleshooting across hardware, software, printers, and connectivity.
• Networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless.
• Ability to identify root causes and drive improvements.
• Strong communication and documentation skills.

Responsibilities

• Provide advanced technical support for hardware, software, M365, mobile devices, and connectivity.
• Escalate and assist with complex requests org-wide.
• Support employee-owners across offices, jobsites, and remote work.
• Document issues, resolutions, and recommendations in the ticketing system.
• Assist with endpoint management, device deployment, and patch management.
• Manage workstation lifecycle: procurement, deployment, upgrades, retirement.
• Support networking, printers, conferencing, and connectivity solutions.
• Contribute to cybersecurity and compliance initiatives.
• Identify recurring issues and perform root-cause analyses.
• Participate in deployments, office builds, hardware refreshes, and jobsite mobilizations; mentor juniors.
• Travel as needed to support operations.

Skills

IT support

Troubleshooting

Customer service

Communication

Documentation

Independent work

Education

Associate degree in IT/CS

Certifications: CompTIA A+

Tools

Microsoft 365

Windows OS

DNS/DHCP/VPN

Endpoint management tools

Printers/Conference systems

Job description

Garney is seeking an IT Support Technician II to deliver advanced technical support for employee-owners across offices, jobsites, and remote locations. You will troubleshoot complex issues, support enterprise systems, and contribute to cybersecurity initiatives while improving IT operations.

You will mentor junior staff, document resolutions, and participate in deployments and hardware refreshes. Travel to job sites is expected as needed.