Advanced IT Support Technician II - Enterprise & Field Tech

Garney Construction; Englewood (CO); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Medical plans and vision & dental

Stock options

401(k) with match

Weekly paychecks

Paid time off

Job summary

Garney is seeking an IT Support Technician II to deliver high-level technical support for employee-owners across offices, jobsites, and remote locations. You will troubleshoot complex issues, support enterprise systems, and contribute to cybersecurity initiatives while improving IT operations.

You will mentor junior staff, participate in deployments, and help manage endpoint provisioning, software distribution, and patch management. Travel to jobsite locations is required.

Qualifications

• 3+ years of IT support experience in desktop/help desk roles.
• Experience supporting Microsoft 365, Windows OS, endpoints, and business apps.

Responsibilities

• Provide advanced technical support for hardware, software, and connectivity issues.
• Escalate complex requests and assist with resolution.
• Support employee-owners across offices, jobsites, and remote work environments.
• Document issues, resolutions, and recommendations in the IT ticketing system.
• Assist with endpoint management, device deployment, software distribution, and patch management.
• Manage workstation lifecycle: procurement, deployment, upgrades, retirement.
• Support networking, printers, conferencing systems, and connectivity solutions.
• Contribute to cybersecurity initiatives and vulnerability remediation.
• Identify root causes and drive process improvements through documentation.
• Participate in technology deployments and jobsite mobilizations; mentor junior staff.
• Travel as needed to support office and jobsite technology operations.

Skills

Microsoft 365

Windows OS

Networking basics

Endpoint management

Cybersecurity awareness

Education

Associate degree in IT

Relevant certifications (CompTIA A+, Network+)

Tools

Ticketing system

Job description

Garney is seeking an IT Support Technician II to deliver high-level technical support for employee-owners across offices, jobsites, and remote locations. You will troubleshoot complex issues, support enterprise systems, and contribute to cybersecurity initiatives while improving IT operations.

You will mentor junior staff, participate in deployments, and help manage endpoint provisioning, software distribution, and patch management. Travel to jobsite locations is required.