IT Support Technician II

GHC; Englewood (CO); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Medical and vision plans

Stock options

401(k) match

Weekly pay

Paid time off

HSA with matching

Life insurance

Disability policy

Counseling services

Legal/financial consultations

Apparel discount

Job summary

Garney in Englewood, CO is seeking an IT Support Technician II to provide advanced technical support for employee-owners across offices, jobsites, and remote locations. You will troubleshoot and resolve complex technology issues, support enterprise systems, and help maintain reliable IT operations.

The role emphasizes cybersecurity, endpoint management, deployment, and patch management, while mentoring junior staff.

Qualifications

• 3+ years IT support or related roles.
• Experience with Microsoft 365, Windows, endpoints and business apps.
• Advanced troubleshooting across hardware, software, mobiles, printers, conferencing, and connectivity.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, wireless networking.
• Endpoint management, device provisioning, software deployment, patch management.
• Strong communication, documentation, and organizational skills.

Responsibilities

• Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues.
• Escalate complex issues and assist with resolutions across the organization.
• Support employee-owners across offices, jobsites, and remote work environments.
• Document technical issues, resolutions, and recommendations in the IT ticketing system.
• Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management.
• Manage workstation lifecycle from deployment to retirement.
• Support networking, printers, conferencing systems, and connectivity solutions.
• Contribute to cybersecurity, vulnerability remediation, and compliance initiatives.
• Identify recurring issues, perform root cause analysis, and contribute to process improvements and documentation.
• Participate in deployments, office builds, hardware refreshes, and jobsite mobilizations; mentor junior staff.
• Travel as needed to support office and jobsite technology operations.

Skills

IT support

Troubleshooting

Documentation

Communication

Education

Associate degree

Tools

Microsoft 365

Windows OS

Endpoint management

Patch management

Job description

Career Opportunities: IT Support Technician II (14084)

Requisition ID14084-Posted10/20/2026-CO-Englewood-Corporate Professionals-3-5 years-Local Travel

An IT Support Technician II position is available at Garney. In this role, you will provide advanced technical support for employee-owners across offices, jobsites, and remote locations. As an IT Support Technician II, you will troubleshoot and resolve complex technology issues, support enterprise systems and technology deployments, and serve as a key resource for maintaining reliable IT operations while contributing to process improvements, cybersecurity initiatives, and end-user success.

WHAT YOU WILL BE DOING

• Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues
• Serve as an escalation resource for complex support requests and assist with issue resolution across the organization
• Support employee-owners across offices, jobsites, and remote work environments
• Document technical issues, resolutions, and recommendations within the IT ticketing system
• Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management
• Support workstation lifecycle management, including procurement, deployment, upgrades, and retirement
• Serve as a technical resource for office and jobsite technology, including networking, printers, conferencing systems, and connectivity solutions
• Support cybersecurity, vulnerability remediation, and compliance initiatives
• Identify recurring issues, perform root cause analysis, and contribute to process improvements and technical documentation
• Participate in technology deployments, office builds, hardware refreshes, and jobsite mobilizations while mentoring junior support staff
• Travel as needed to support office and jobsite technology operations

WHAT WE ARE LOOKING FOR

• 3+ years of experience in IT support, desktop support, help desk, or related technical roles
• Experience supporting Microsoft 365, Windows operating systems, endpoint devices, and business applications
• Advanced troubleshooting skills across hardware, software, mobile devices, printers, conferencing technologies, and connectivity issues
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking
• Understanding of endpoint management, device provisioning, software deployment, and patch management practices
• Ability to identify root causes, resolve complex technical issues, and drive continuous improvement
• Strong communication, documentation, customer service, and organizational skills
• Ability to work independently, manage multiple priorities, and support both technical and non-technical users
• Understanding of information security principles and endpoint protection practices
• Associate degree in Information Technology, Computer Science, or related field preferred
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, or equivalent preferred
• Experience with endpoint management, device deployment, remote users, or construction jobsites preferred

LET'S TALK THE PERKS!

• Pay range: $28.85 - $38.46 per hour
• Free medical, prescription, dental, and vision plans ($0 premiums)
• Virtual doctor visits with no co-pay
• Shares of company stock at no cost starting your first day
• 401(k) plan with a 3.5% match
• Student loan resources
• Weekly paychecks
• Paid time off
• 8 paid holidays
• Health Savings Account (HSA) with a lump sum and matching contributions
• Free life insurance and disability policy
• Free access to healthcare coordinators
• Counseling sessions with mental health professionals at no cost
• Access to consultations with legal and financial professionals at no cost
• Free programs assisting with weight loss, maternity health, prescriptions for chronic conditions, and more
• 50% employee discount in the Garney apparel store

CONTACT US

If you have questions or would like more information, please email [e-mail] and include the job location and requisition ID (listed below the job title at the top of the page) to ensure a prompt response. Please note that email inquiries are not a substitute for submitting an application.

Garney and its subsidiaries are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Garney is a background screening, drug-free workplace. You may be required to complete a post-offer physical and a site-specific background check for this position.