Senior IT Lead: End-User Support & AI Tools

Garan Incorporated; New York (NY); Presencial; USD 90 000 - 110 000; Tempo integral

Resumo da oferta

Garan Incorporated seeks a Senior Tech Lead Support based in New York to lead hands-on end-user support for Windows and Mac environments. You will collaborate with global Tech Services teams, manage incidents in ServiceNow, and advocate best practices for endpoint security and productivity tools.

The role emphasizes leadership potential, proactive collaboration with the Help Desk Manager, and ongoing modernization through AI and automation.

Qualificações

• Bachelor’s degree in a computer-related field.
• 3–5 years of experience in a technical support or lead role.
• Proven ability to communicate with users at all levels of the organization, including senior leadership.

Responsabilidades

• Provide hands-on end-user support for Windows and Mac desktops, laptops, and peripherals.
• Administer macOS hardware and OS in a mixed Windows/Mac environment.
• Install, image, configure, upgrade, and maintain endpoint hardware and software.
• Deploy and manage software updates across Mac and Windows endpoints.
• Support and troubleshoot Microsoft 365 apps and productivity tools; deliver training as needed.
• Support AI-powered tools and automation to improve troubleshooting.
• Use ServiceNow to manage incidents, requests, and changes; document resolutions.

Conhecimentos

Leadership

Executive communication

End-user support

Collaboration

Problem solving

Formação académica

Bachelor’s degree in a computer-related field

Ferramentas

Kandji

Jamf

ServiceNow

Microsoft 365

Descrição da oferta de emprego

Garan Incorporated seeks a Senior Tech Lead Support based in New York to lead hands-on end-user support for Windows and Mac environments. You will collaborate with global Tech Services teams, manage incidents in ServiceNow, and advocate best practices for endpoint security and productivity tools.

The role emphasizes leadership potential, proactive collaboration with the Help Desk Manager, and ongoing modernization through AI and automation.