IT Support Technician II — Advanced Helpdesk & Field Support

GHC; Englewood (CO); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Medical and vision plans

Stock options

401(k) match

Weekly pay

Paid time off

HSA with matching

Life insurance

Disability policy

Counseling services

Legal/financial consultations

Apparel discount

Job summary

Garney in Englewood, CO is seeking an IT Support Technician II to provide advanced technical support for employee-owners across offices, jobsites, and remote locations. You will troubleshoot and resolve complex technology issues, support enterprise systems, and help maintain reliable IT operations.

The role emphasizes cybersecurity, endpoint management, deployment, and patch management, while mentoring junior staff.

Qualifications

• 3+ years IT support or related roles.
• Experience with Microsoft 365, Windows, endpoints and business apps.
• Advanced troubleshooting across hardware, software, mobiles, printers, conferencing, and connectivity.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, wireless networking.
• Endpoint management, device provisioning, software deployment, patch management.
• Strong communication, documentation, and organizational skills.

Responsibilities

• Provide advanced technical support for hardware, software, Microsoft 365, mobile devices, and connectivity issues.
• Escalate complex issues and assist with resolutions across the organization.
• Support employee-owners across offices, jobsites, and remote work environments.
• Document technical issues, resolutions, and recommendations in the IT ticketing system.
• Assist with endpoint management, device deployment, software distribution, compliance monitoring, and patch management.
• Manage workstation lifecycle from deployment to retirement.
• Support networking, printers, conferencing systems, and connectivity solutions.
• Contribute to cybersecurity, vulnerability remediation, and compliance initiatives.
• Identify recurring issues, perform root cause analysis, and contribute to process improvements and documentation.
• Participate in deployments, office builds, hardware refreshes, and jobsite mobilizations; mentor junior staff.
• Travel as needed to support office and jobsite technology operations.

Skills

IT support

Troubleshooting

Documentation

Communication

Education

Associate degree

Tools

Microsoft 365

Windows OS

Endpoint management

Patch management

Job description

Garney in Englewood, CO is seeking an IT Support Technician II to provide advanced technical support for employee-owners across offices, jobsites, and remote locations. You will troubleshoot and resolve complex technology issues, support enterprise systems, and help maintain reliable IT operations.

The role emphasizes cybersecurity, endpoint management, deployment, and patch management, while mentoring junior staff.