Senior IT Support Technician – 365 & Windows

Stratas Corporation, Inc.

Chesapeake (VA)

On-site

USD 50,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance
FSA & HSA accounts
401(k) with company matching

Job summary

Stratas Corporation, Inc. is seeking an experienced IT Support Specialist for frontline incident response and support in the Hampton Roads area. This full-time position requires a strong background in Microsoft 365 and Windows troubleshooting, with a focus on providing excellent customer service.

The ideal candidate will have over 5 years of experience, relevant certifications like Microsoft 365 Certified: Fundamentals, and a mindset for personal growth. A comprehensive benefits package is offered.

Qualifications

  • Must have 5+ years in IT support or equivalent practical experience.
  • Strong knowledge of Microsoft 365 apps and Windows troubleshooting required.
  • Experience with Azure AD basics and core networking concepts needed.

Responsibilities

  • Provide frontline incident response and log interactions.
  • Assist users with Microsoft 365 applications.
  • Troubleshoot Windows 10/11 login and device issues.

Skills

5+ years in IT support/help desk
Microsoft 365 apps knowledge
Azure AD basics
Core networking concepts
Customer service skills
Technical communication
Time management
Attention to detail

Education

Microsoft 365 Certified: Fundamentals (MS 900)
CompTIA Security+

Tools

Ticketing/ITSM platforms
Microsoft Intune
Remote support tools

Job description

Stratas Corporation, Inc. is seeking an experienced IT Support Specialist for frontline incident response and support in the Hampton Roads area. This full-time position requires a strong background in Microsoft 365 and Windows troubleshooting, with a focus on providing excellent customer service.

The ideal candidate will have over 5 years of experience, relevant certifications like Microsoft 365 Certified: Fundamentals, and a mindset for personal growth. A comprehensive benefits package is offered.

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